Bug 358147 - Crash when trying to open or create a file
Summary: Crash when trying to open or create a file
Status: RESOLVED FIXED
Alias: None
Product: krita
Classification: Applications
Component: General (show other bugs)
Version: 3.0 Alpha
Platform: Microsoft Windows Microsoft Windows
: NOR crash
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2016-01-18 00:06 UTC by zottg
Modified: 2016-05-22 19:56 UTC (History)
2 users (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:


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Description zottg 2016-01-18 00:06:15 UTC
1. Launch Krita
2. Open a Krita file that was made with 2.9.10 animation beta. The file doesn't need to have any animation frames in it.
3. Krita crashes

Windows 10 64bit
Comment 1 zottg 2016-01-18 00:12:11 UTC
It turns out that Krita will crash from just creating a file as well.

1. Open Krita
2. Create a new file
3. Crash

Right before the crash, a warning box appears and says, "You have an Intel(R) HD Graphics".
Immediately after the program crashes.
Comment 3 zottg 2016-01-18 00:18:25 UTC
Degraded severity. Read the release notes more. It's related to the Intel graphics chip/disable OpenGL work around.

If I disable OpenGL in settings and restart, everything's OK.

But this makes animation playback really choppy and unreliable.

Keeping this open because Krita crashes. The release notes just said the screen might go black.
Comment 4 Halla Rempt 2016-01-20 10:04:07 UTC
We know the issue and the reason for it -- this week we'll try to figure out a way to work around the broken Intel drivers.
Comment 5 Lake 2016-05-16 20:21:03 UTC
I cannot run Krita because of this. No workaround on my pc.

I have this problem with 3.0 beta build for windows 7, 32bit. On my computer (tablet pc, no graphics card), Krita cannot run OpenGL in the previous versions (instant crash when turning it on). In this case, 3.0 crashes when ever I try to open a file or make a new one. There is no longer an option for disabling OpenGL. I have tried adding a "kritarc" file in the config folder (which I had to import from the last stable release, since 3.0 beta doesn't come with it) and inserting the line "Krita/Ocio/UseOcio=false" as found at https://forum.kde.org/viewtopic.php?f=281&t=132996&p=357101#p357101 but that doesn't do anything. I have tried for quite a while to get this working, hoping to get a version where my drawing assistants don't cause me to crash all the time, but Krita simply doesn't work in 3.0 .
Comment 6 Halla Rempt 2016-05-17 09:49:03 UTC
You can still go, before opening an image, to settings/configure Krita/Display
and disable opengl.
Comment 7 Halla Rempt 2016-05-17 09:49:49 UTC
Oh, and the location of the kritarc has changed: it's in AppData\Local\kritarc or AppData\Local\krita\kritarc now.
Comment 8 Lake 2016-05-21 19:09:45 UTC
I spent a good few days trying to get version 3.0 working, talking to different people who had Krita installed on their computer, installing and reinstalling and finagling the files every which way I could think of... so, naturally, I over looked the Open GL check box every single time I went into the preferences looking for it (even though I could find it on the old version)! You'd think that since it's at the very top of the "display" section, it would be easy to notice, but apparently it's not. If you can't auto detect that OpenGL won't work on the computer (I think I read somewhere that there were some difficulties with that.), you may want to put some sort of big, shiny arrow pointing at it and an explanation of why you would want to disable it for people like me who can't find their... checkbox with both hands and wonder why the program doesn't work. Or better yet, have a pop up box for windows 7 that launches on boot up until the user has successfully opened/created 1 new image.

Thanks for the help! Now time to try and get the Windows Shell Extension  ( http://files.kde.org/krita/3/windows/kritashellex_1.1.0.1_setup.exe ) package to work - oooo la la! I've wanted one for so long I had started researching how to make one myself - but now I don't have to! Happy birthday, me!
Comment 9 Halla Rempt 2016-05-22 13:33:33 UTC
Please try the latest 3.0 builds -- the ones from https://www.kickstarter.com/projects/krita/krita-2016-lets-make-text-and-vector-art-awesome/posts/1582415 -- because those are able to detect the opengl version correctly again.
Comment 10 Lake 2016-05-22 19:56:46 UTC
Build krita-3.0-RC-1-master-c9522ba-x86 works like a charm. Nice job!