Bug 357342 - doesn't open a new raw file and a saved file, it just was black
Summary: doesn't open a new raw file and a saved file, it just was black
Status: RESOLVED UPSTREAM
Alias: None
Product: krita
Classification: Applications
Component: File formats (show other bugs)
Version: unspecified
Platform: Other Other
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2015-12-30 15:05 UTC by alissaroewer
Modified: 2015-12-30 23:04 UTC (History)
1 user (show)

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Description alissaroewer 2015-12-30 15:05:28 UTC
When you want to open a new file it was just black. It paints, you can see it on the layers. But the place where the paper should be is just black. It's the same when you open a saved file. It doesn't help if you just delete and reinstall it.

Reproducible: Always
Comment 1 Halla Rempt 2015-12-30 15:13:37 UTC
Hi!

Thanks for your report Is this specific to files in the camera raw format? Or do you also get a black screen if you create a new image? Which operating system are you using, and is opengl on or off?
Comment 2 alissaroewer 2015-12-30 16:32:25 UTC
Hi,

thanks for your answer. This is everytime when I create a new image. I use the newest krita update. And about the last thing i don't really know what it is, i'm sorry.
Comment 3 Halla Rempt 2015-12-30 19:21:14 UTC
Okay, then I deduce that you're probably using a laptop, or a system with an integrated Intel graphics processor in any case. Your driver is broken and cannot handle Krita's demands. Updating a driver is pretty difficult, more difficult than it should be, and manufacturers are really bad at providing updates.

You can go to the Settings menu, select Configure Krita, click on the Display icon and then disable the OpenGL checkbox. That should fix the canvas display issue, at the expense of some performance and missing features.
Comment 4 alissaroewer 2015-12-30 23:04:50 UTC
Thank you very much for your help now it works ^~^