Bug 350476 - [WACOM INTUOS2] Intuos2 tablet cursor offset
Summary: [WACOM INTUOS2] Intuos2 tablet cursor offset
Status: RESOLVED WAITINGFORINFO
Alias: None
Product: krita
Classification: Applications
Component: Tablets (tablet issues are only very rarely bugs in Krita!) (show other bugs)
Version: 2.9.4
Platform: Microsoft Windows Microsoft Windows
: NOR normal
Target Milestone: ---
Assignee: Krita Bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2015-07-22 04:33 UTC by darrenfrenette
Modified: 2018-06-11 04:37 UTC (History)
2 users (show)

See Also:
Latest Commit:
Version Fixed In:


Attachments
Wacom Settings (55.00 KB, image/jpeg)
2015-08-11 03:39 UTC, darrenfrenette
Details
Debug log for not being able to move cursor across entire screen (85.53 KB, text/plain)
2015-08-11 03:43 UTC, darrenfrenette
Details
Popup debug log (468.26 KB, text/plain)
2015-08-11 03:47 UTC, darrenfrenette
Details

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Description darrenfrenette 2015-07-22 04:33:27 UTC
When I open krita, I can only move the cursor (using the stylus) over a subset of the screen. Meaning I can access the right 1/5 and the bottom 1/4 of the screen.

Also, when I bring up the color wheel popup, my cursor is offset about 3-4 inches to the south east.

Finally, I need to continually re-click my krita application profile in the tablet properties dialog.

I have an Intuos2 tablet, running Win 8.1 and krita 2.9.6. I had problems getting the Intuos running on win8.1, but finally used driver version 6.20w5. The table works fine in PS and Lightroom. 

Reproducible: Always

Steps to Reproduce:
1. Open kirta
2. Try to move cursor using stylus to bottom or right side of screen. Can't do this.
3. Open color wheel popup, and see the offset cursor.

Actual Results:  
I can't get to the side and bottom of the screen. Also, the cursor in the popup is offset. Finally, my profile in the tablet properties dialog keeps getting reset to 'All other' application.

Expected Results:  
Should be able to set profile once, access anywhere on screen with stylus, and have no cursor offset.
Comment 1 Halla Rempt 2015-08-07 14:43:30 UTC
Hi,

Thanks for your report. This is going to be hard-ish to debug since none of us has access to an Intuos 2. Do you have any form of desktop resolution scaling on in Windows?

Here's a howto for generating more information about the tablet issues:

http://nonaynever.ru/kwiki/krita/BugWritingGuidelines#Tablet-related_Bug
Comment 2 Halla Rempt 2015-08-10 14:29:39 UTC
Oh, and is the intuos 2 still a serial tablet?
Comment 3 darrenfrenette 2015-08-11 03:39:35 UTC
Created attachment 93979 [details]
Wacom Settings
Comment 4 darrenfrenette 2015-08-11 03:43:26 UTC
Created attachment 93980 [details]
Debug log for not being able to move cursor across entire screen

I set my Wacom profile to Krita, turned on logging, scribbled my stylus in the middle of the screen then moved as right and down as possible. Cursor could only go about 4/5 to the right and about 3/4 to the bottom of screen.
Comment 5 darrenfrenette 2015-08-11 03:47:53 UTC
Created attachment 93981 [details]
Popup debug log

I pressed the stylus button to bring up the popup, which it did, but the cursor was offset as described in the original case
Comment 6 darrenfrenette 2015-08-11 03:49:12 UTC
I have 100% scaling on. The Intuos2 is USB.

Thanks for your help! Please let me know if I can provide any more details.

Darren
Comment 7 Halla Rempt 2015-08-11 07:08:42 UTC
Thanks, this is the information we need. If we need more info, we'll get back to you!
Comment 8 Halla Rempt 2016-06-17 09:28:55 UTC
Can you try Krita 3.0 and if it still happens the trick mentioned here: https://docs.krita.org/KritaFAQ#How_to_fix_a_tablet_offset_on_multiple_screen_setup_on_Windows
Comment 9 Raghavendra kamath 2018-06-11 04:37:11 UTC
Hi darrenfrenette

Can you please check if this issue is still reproducible in the latest version of Krita. 

For now I am closing this bug report. If you are still facing this issue, please feel free to re-open the issue

thank you