Bug 332649 - Can't print in color, even if the application offer it: only grayscale.
Summary: Can't print in color, even if the application offer it: only grayscale.
Status: RESOLVED DOWNSTREAM
Alias: None
Product: systemsettings
Classification: Applications
Component: general (show other bugs)
Version: 4.11.5
Platform: Fedora RPMs Linux
: NOR normal
Target Milestone: ---
Assignee: Unassigned bugs mailing-list
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2014-03-26 20:13 UTC by Proxy Geek
Modified: 2014-03-27 22:40 UTC (History)
1 user (show)

See Also:
Latest Commit:
Version Fixed In:
Sentry Crash Report:

Attachments
KDE BugTrack for color Phaser 6251 problem - full screen-shot.jpeg (109.87 KB, image/jpeg)
2014-03-27 21:38 UTC, Proxy Geek 		Details
forwarded message (150.35 KB, message/rfc822)
2014-03-27 21:47 UTC, Proxy Geek 		Details
Source of CUPS driver for Xerox Phaser 6250DX color printer.jpeg (124.22 KB, image/jpeg)
2014-03-27 21:47 UTC, Proxy Geek 		Details
View All Add an attachment

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Description Proxy Geek 2014-03-26 20:13:46 UTC 
From Windows OS's, I can print in color OK to my Phaser 6250DX printer.  For Linux, I used the CUPS installer for a Xerox Phaser 6250DX color printer, but when printing a document, I only get greyscale printed when the source page on-screen has color. The configure screen only offers the Color Model choices: Greyscale & Inverted Grayscale (never Color).  It doesn't matter which KDE app I am using, even if it offers me the option of color such as the app Konqueror & I select color, it still prints in Greyscale. 

Is this a CUPS driver problem?

My OS is Fedora Linux (i686) release 3.13.5-103.fc19.i686.PAE
Comment 1 Christoph Feck 2014-03-26 20:39:13 UTC 
> Is this a CUPS driver problem?

Open http://localhost:631/printers/ and (after clicking on the printer's name) check if your selected CUPS driver does indeed support color using Maintenance > Print Test Page.
Comment 2 Proxy Geek 2014-03-27 21:38:23 UTC 
Created attachment 85797 [details]
KDE BugTrack for color Phaser 6251 problem - full screen-shot.jpeg

On Wednesday, March 26, 2014 08:39:13 PM you wrote:
> https://bugs.kde.org/show_bug.cgi?id=332649
> 
> Christoph Feck <christoph@maxiom.de> changed:
> 
>            What    |Removed                     |Added
> ----------------------------------------------------------------------------
> CC|                            |christoph@maxiom.de
> 
> --- Comment #1 from Christoph Feck <christoph@maxiom.de> ---
> 
> > Is this a CUPS driver problem?
> 
> Open http://localhost:631/printers/ and (after clicking on the printer's
> name) check if your selected CUPS driver does indeed support color using
> Maintenance
> > Print Test Page.

I performed the test as you requested and it comes up only in Greyscale.
Please see the new screen-shot attached to this reply.
So is the CUPS driver to blame?
Comment 3 Proxy Geek 2014-03-27 21:47:40 UTC 
Created attachment 85798 [details]
forwarded message

I just attached a screen-shot of the CUPS driver source/info that I'm using.
Comment 4 Proxy Geek 2014-03-27 21:47:42 UTC 
Created attachment 85799 [details]
Source of CUPS driver for Xerox Phaser 6250DX color printer.jpeg
Comment 5 Christoph Feck 2014-03-27 22:40:12 UTC 
Thanks for the update. This is indeed a CUPS issue.

The KDE print system uses the CUPS drivers and settings. If CUPS itself cannot print in color, you either use the wrong driver, the driver has a bug, or is not configured correctly. Please ask in a CUPS user support forum for help.