Application: khelpcenter (4.10.2) KDE Platform Version: 4.10.2 Qt Version: 4.8.4 Operating System: WindowsNT Windows 7 i686 -- Information about the crash: I have just installed digikam 3.1.0 on a Windows 7 64-bit computer (from digiKam-installer-3.1.0-win32.exe). I started digikam for the first time and clicked the help button on the welcome screen, which caused a crash. The backtrace information is attached. -- Backtrace: Application: KDE Help Center (khelpcenter), signal: EXCEPTION_ACCESS_VIOLATION ntdll.dll!ZwWaitForSingleObject() [[unknown] @ -1] at 0x77a3f8b1 KERNEL32.dll!WaitForSingleObjectEx() [[unknown] @ -1] at 0x76c41194 KERNEL32.dll!WaitForSingleObject() [[unknown] @ -1] at 0x76c41148 wintab32.dll!WTSetW() [[unknown] @ -1] at 0x51677fcc wintab32.dll!WTSetW() [[unknown] @ -1] at 0x51678168 KERNEL32.dll!BaseThreadInitThunk() [[unknown] @ -1] at 0x76c433aa ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a59ef2 ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a59ec5 ntdll.dll!ZwWaitForMultipleObjects() [[unknown] @ -1] at 0x77a4013d KERNEL32.dll!BaseThreadInitThunk() [[unknown] @ -1] at 0x76c433aa ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a59ef2 ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a59ec5 ntdll.dll!ZwWaitForWorkViaWorkerFactory() [[unknown] @ -1] at 0x77a41f26 KERNEL32.dll!BaseThreadInitThunk() [[unknown] @ -1] at 0x76c433aa ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a59ef2 ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a59ec5 ntdll.dll!ZwWaitForMultipleObjects() [[unknown] @ -1] at 0x77a4013d KERNEL32.dll!BaseThreadInitThunk() [[unknown] @ -1] at 0x76c433aa ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a59ef2 ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a59ec5 ntdll.dll!NtRemoveIoCompletion() [[unknown] @ -1] at 0x77a3f939 KERNEL32.dll!BaseThreadInitThunk() [[unknown] @ -1] at 0x76c433aa ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a59ef2 ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a59ec5 ntdll.dll!ZwWaitForWorkViaWorkerFactory() [[unknown] @ -1] at 0x77a41f26 KERNEL32.dll!BaseThreadInitThunk() [[unknown] @ -1] at 0x76c433aa ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a59ef2 ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a59ec5 ntdll.dll!ZwWaitForWorkViaWorkerFactory() [[unknown] @ -1] at 0x77a41f26 KERNEL32.dll!BaseThreadInitThunk() [[unknown] @ -1] at 0x76c433aa ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a59ef2 ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a59ec5 QtCore4.dll!QDataStream::operator>>() [[unknown] @ -1] at 0x6c42c403 kdecore.dll!KTimeZone::Transition::operator<() [[unknown] @ -1] at 0x59359c49 QtCore4.dll!QThreadStorageData::get() [[unknown] @ -1] at 0x6c3b67a6 kdecore.dll!BZ2_bzclose() [[unknown] @ -1] at 0x594681d3 kdecore.dll!BZ2_bzclose() [[unknown] @ -1] at 0x5946823b kdecore.dll!KTimeZone::Transition::operator<() [[unknown] @ -1] at 0x59352bb0 khelpcenter.exe!kdemain() [[unknown] @ -1] at 0xc9a35 khelpcenter.exe!kdemain() [[unknown] @ -1] at 0xc110b khelpcenter.exe!QMap<QString,QString>::unite() [[unknown] @ -1] at 0xa2b3e khelpcenter.exe!QMap<QString,QString>::unite() [[unknown] @ -1] at 0xa308e khelpcenter.exe!QMap<QString,QString>::insertMulti() [[unknown] @ -1] at 0x9567e khelpcenter.exe!kdemain() [[unknown] @ -1] at 0xc8fa2 khelpcenter.exe!QMap<QString,QString>::unite() [[unknown] @ -1] at 0xb6628 khelpcenter.exe!kdemain() [[unknown] @ -1] at 0xce2f6 QtGui4.dll!QApplication::event() [[unknown] @ -1] at 0x595dc70b QtGui4.dll!QApplicationPrivate::notify_helper() [[unknown] @ -1] at 0x595e04cd kdeui.dll!QList<KSortableItem<QString,int> >::value() [[unknown] @ -1] at 0x57ee8c10 kdeui.dll!QList<KSortableItem<QString,int> >::value() [[unknown] @ -1] at 0x5809931b QtCore4.dll!QCoreApplication::sendEvent() [[unknown] @ -1] at 0x6c4a3cf6 QtCore4.dll!winGetMessage() [[unknown] @ -1] at 0x6c4c6389 USER32.dll!gapfnScSendMessage() [[unknown] @ -1] at 0x76df62fa USER32.dll!CharPrevW() [[unknown] @ -1] at 0x76df77c4 USER32.dll!DispatchMessageW() [[unknown] @ -1] at 0x76df788a QtGui4.dll!qt_getRegisteredWndClass() [[unknown] @ -1] at 0x5963a59f QtCore4.dll!QCoreApplication::exec() [[unknown] @ -1] at 0x6c4a08cc khelpcenter.exe!kdemain() [[unknown] @ -1] at 0xb6c13 KERNEL32.dll!BaseThreadInitThunk() [[unknown] @ -1] at 0x76c433aa ntdll.dll!RtlInitializeExceptionChain() [[unknown] @ -1] at 0x77a59ec5 khelpcenter.exe!kdemain() [[unknown] @ -1] at 0xc8128 [unknown]![unknown]() [[unknown] @ -1] at 0x7efde000 (BTW, Crash Reporting Assistant could not send this report: "Error sending the crash report: /Received unexpected error code 32,000 from bugzia. Error message was: The version value '4. 10.2' is not active../")
After closing the program and starting digikam again I could open the KDE Help Center.
kde win guys, does this seem familiar?
Hm, no but maybe Ananta could check this. KTimeZone looks weird in the back trace though. We'll try to reproduce asap and see further, thanks for the bug report.
Dear Bug Submitter, This bug has been stagnant for a long time. Could you help us out and re-test if the bug is valid in the latest version? I am setting the status to NEEDSINFO pending your response, please change the Status back to REPORTED when you respond. Thank you for helping us make KDE software even better for everyone!
Dear Bug Submitter, This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging If you have already provided the requested information, please mark the bug as REPORTED so that the KDE team knows that the bug is ready to be confirmed. Thank you for helping us make KDE software even better for everyone!
This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging Thank you for helping us make KDE software even better for everyone!