Bug 319467 - 'load external content' does not always work
Summary: 'load external content' does not always work
Status: CONFIRMED
Alias: None
Product: kmail2
Classification: Applications
Component: UI (show other bugs)
Version: 5.3.2
Platform: openSUSE Linux
: NOR normal
Target Milestone: ---
Assignee: kdepim bugs
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2013-05-07 13:32 UTC by Axel Braun
Modified: 2023-05-31 06:21 UTC (History)
3 users (show)

See Also:
Latest Commit:
Version Fixed In:


Attachments
example mail (180.75 KB, application/mbox)
2013-05-07 13:34 UTC, Axel Braun
Details
mail displayed as text, although HTML is available (32.05 KB, image/png)
2016-12-13 07:51 UTC, Axel Braun
Details

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Description Axel Braun 2013-05-07 13:32:49 UTC
In between KMail offers the option to load external content, e.g for HTML-mails

This works mostly, but for some senders (like the attached) it does not work, although the sender is in the address book and the flag is set accordingly.

I noticed additionally that the sender has to be in the local contacts list. it does not work e.g. for a sender stored in the google address book

Reproducible: Always

Steps to Reproduce:
1. load a mail from Handelsblatt
2.
3.
Comment 1 Axel Braun 2013-05-07 13:34:11 UTC
Created attachment 79754 [details]
example mail
Comment 2 Laurent Montel 2013-05-30 09:07:43 UTC
For me it's perhaps a pb with indexing addressbook from google.
Need to reaffect to google resource
Comment 3 Axel Braun 2013-05-30 10:45:01 UTC
Laurent, in this case I had the address in my local addressbook. So it has to do with the mail/content
Comment 4 Laurent Montel 2013-05-30 11:21:59 UTC
I don't understand your bug:
It's in local addressbook ? or google addressbook ?
Comment 5 Axel Braun 2013-05-30 11:37:07 UTC
Both.
- the attached mail does not load, if sender is in local addressbook (other mails may load)
- If the sender is in google addressbook, no mails load, as the flag gots removed on replication/sync with Google
Comment 6 Daniel Vrátil 2013-05-31 23:08:06 UTC
Not a Google resource issue. X-KADDRESSBOOK-MailAllowToRemoteContent is flag is stored on Google server (thus preserved).

This feature is most probably broken in KMail:

1) get a multipart/alternative email with remote images
2) add sender to local OR remote (like Google Contacts) addressbook
3) edit the contact, check "Allow remote content"
4) open the email from 1), click to display HTML version (if you don't have HTML format as preferred)

Actual result:
Remote resources are not automatically loaded

5) click the red rectangle "To load remote references click here"
6) right-click the message, select "Save Display Format"
7) select another message
8) go back to the previous message

Actual result:
HTML version is loaded, remote resources are not loaded and the red rectangle "To load remote references click here" is not displayed.

Workaround:
Just left-click the "HTML Message" bar on left, images will be fetched.
Comment 7 Axel Braun 2013-08-27 07:53:23 UTC
still an issue in 4.11.0
Comment 8 Axel Braun 2014-08-01 09:10:49 UTC
I upgraded from 4.11.5 (where the load of external data worked for some mails, sender of these mails is in address-book) to 4.13.3. 

Now loading of HTML content does not work anymore at all!
Comment 9 Denis Kurz 2016-09-24 18:23:39 UTC
This bug has only been reported for versions before 4.14, which have been unsupported for at least two years now. Can anyone tell if this bug still present?

If noone confirms this bug for a Framework-based version of kmail2 (version 5.0 or later, as part of KDE Applications 15.12 or later), it gets closed in about three months.
Comment 10 Axel Braun 2016-12-13 07:50:13 UTC
Bug is still present in KMail 5.3.2, and worse than before. See as well:
https://bugzilla.opensuse.org/show_bug.cgi?id=1012042

Despite some mails are having text- and HTML-part, only text part is displayed (KMail-Setting is 'Display HTML-mail!), see screenshot
Comment 11 Axel Braun 2016-12-13 07:51:02 UTC
Created attachment 102759 [details]
mail displayed as text, although HTML is available
Comment 12 Justin Zobel 2022-10-30 00:37:49 UTC
Thank you for reporting this bug in KDE software. As it has been a while since this issue was reported, can we please ask you to see if you can reproduce the issue with a recent software version?

If you can reproduce the issue, please change the status to "REPORTED" when replying. Thank you!
Comment 13 Axel Braun 2022-10-30 17:25:58 UTC
(In reply to Justin Zobel from comment #12)
> Thank you for reporting this bug in KDE software. As it has been a while
> since this issue was reported, can we please ask you to see if you can
> reproduce the issue with a recent software version?

'Its been a while' means 9 years in that case, and i was never worked on this bug. Like with so many other annoying bugs in KDE.

More by chance it works currently, so you should close it
Comment 14 Bug Janitor Service 2022-11-14 05:14:32 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 15 Axel Braun 2022-11-14 10:54:33 UTC
As of KMail 5.21.3
- HTML is displayed in preview pane, ext. content loaded
- HTML is NOT displayed with double click on message and display in separate window
Comment 16 Axel Braun 2023-05-31 06:21:30 UTC
(In reply to Axel Braun from comment #15)
> As of KMail 5.21.3
> - HTML is displayed in preview pane, ext. content loaded
> - HTML is NOT displayed with double click on message and display in separate
> window

Same issue still in version 5.23.1 (23.04.1)