Bug 315022 - Akonadi fetching same mails endlessly (Exchange 2010 over IMAP)
Summary: Akonadi fetching same mails endlessly (Exchange 2010 over IMAP)
Status: RESOLVED WORKSFORME
Alias: None
Product: Akonadi
Classification: Frameworks and Libraries
Component: IMAP resource (show other bugs)
Version: 4.10
Platform: Ubuntu Linux
: NOR grave
Target Milestone: ---
Assignee: Christian Mollekopf
URL: http://i.imgur.com/M3qBdHG.png
Keywords: triaged
Depends on:
Blocks:
 
Reported: 2013-02-12 21:52 UTC by Diego Agulló
Modified: 2018-10-27 02:44 UTC (History)
3 users (show)

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Description Diego Agulló 2013-02-12 21:52:57 UTC
Akonadi fetches the same mails over and over from an Exchange 2010 server over IMAP. The mails are displayed and notifications are raised, but the duplicated mails (see linked screenshot) are disabled and thus can't be interacted with: one couldn't mark them as read, see its contents or open them on a new window.

Mail count for the subscribed folder raises aswell: the attached screenshot shows 64 unread mails, but there are just three of them (real, unique, unread mails).  By the time I finished reporting this bug the count has raised to 86 (and counting).

May have something to do with #264266

Reproducible: Always

Steps to Reproduce:
1. Configure an Exchange 2010 account over IMAP (didn't try with other servers, sorry about that).
2. Open KMail and wait to receive the messages.
3. They are received fine, but they'll keep duplicating after some minutes.
Actual Results:  
Every unread mail received is duplicated, but the clones are disabled.

Expected Results:  
Receive a mail just once, not many times for the very same mail.

I'm reporting that as an akonadi bug - not kmail, as closing kmail doesn't prevent akonadi from fetching mails on the background.

I'm using Kubuntu 12.10 with Kubuntu backports PPA enabled.

$ kmail --version
Qt: 4.8.3
KDE Development Platform: 4.10.00
KMail: 4.10

$ akonadiserver --version
Akonadi 1.9.0

Please let me know whether I can provide any other information about my setup to help you triage the bug. I tested on two different machines (desktop and laptop) with the very same results.
Comment 1 Diego Agulló 2013-02-13 10:11:28 UTC
By the way, closing KMail, restarting akonadi (akonadictl restart) and fetching the mails from Thunderbird (and closing it afterwards) makes akonadi clean the duplicated messages, so they are definitely not cloned remotely on the Exchange server.
Comment 2 Kevin Ottens 2013-11-16 07:30:48 UTC
The IMAP resource has a new maintainer, reassigning to him.
Comment 3 Christian Mollekopf 2013-12-03 17:19:48 UTC
Does this still apply to >= 4.11.3?
Comment 4 Andrew Crouthamel 2018-09-25 03:36:13 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days, the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please set the bug status as REPORTED so that the KDE team knows that the bug is ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 5 Andrew Crouthamel 2018-10-27 02:44:12 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information.

For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!