We maintain two sets of documentation. This is silly. http://community.kde.org/Real-Time_Communication_and_Collaboration/Troubleshooting#TroubleShooting and http://userbase.kde.org/Telepathy Though we don't really want to have userbase covered in "you've installed it wrong" as most people will be using packages. Maybe talk to Anne Wilson/userbase team about what should be there.
Thank you for the bug report. As this report hasn't seen any changes in 5 years or more, we ask if you can please confirm that the issue still persists. If this bug is no longer persisting or relevant please change the status to resolved.