Bug 210385 - KMail fails to download mails properly
Summary: KMail fails to download mails properly
Status: RESOLVED UNMAINTAINED
Alias: None
Product: kmail
Classification: Applications
Component: general (show other bugs)
Version: 1.12.2
Platform: Fedora RPMs Linux
: NOR normal
Target Milestone: ---
Assignee: Christian Mollekopf
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2009-10-13 00:29 UTC by Ryan Rix
Modified: 2018-09-04 18:22 UTC (History)
2 users (show)

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Description Ryan Rix 2009-10-13 00:29:11 UTC
Version:           1.12.2 (using KDE 4.3.2)
OS:                Linux
Installed from:    Fedora RPMs

For two email accounts I have, kmail fails to properly download email, resulting in 'trying' to pull the message, but not receiving any content besides the date:

No Subject
From: 
To: 
Date: 

There are as many of these 'mails' as there are mails in my inbox, so I think that KMail is failing to download each individual mail, but IANAD...

This has happened on two accounts:
a DIMAP GMail account set up using both the KDE Groupware Wizard (Kolab server), through the DIMAP server type in KMail's add account section, and for a rackspace hosted pop3 inbox, set up per http://www.rackspace.com/apps/support/portal/941/943/1920/989/1068

The strange part of this is that using Standard IMAP works for GMail. I will try IMAP on the rackspace account, and see if there is any difference.

I can supply any other information needed that is not sensitive.
Comment 1 Jaime Torres 2009-10-13 10:22:08 UTC
To discard other known problems.. 
Do you have an enabled spam filter for those accounts?
  If so, try to disable it.
Do you have any other active filter for those accounts?
  If so, try to disable them.
The folder where the mails are saved is in a local disk or a remote disk?
Comment 2 Ryan Rix 2009-10-13 10:25:31 UTC
>Do you have an enabled spam filter for those accounts?
>  If so, try to disable it.

Serverside GMail spam filtering, which I have no manual control over.

>Do you have any other active filter for those accounts?
>  If so, try to disable them.

Serverside GMail filters+labels.

>The folder where the mails are saved is in a local disk or a remote disk?
Local disk

Good night,
Ryan
Comment 3 Jeroen van Meeuwen (Kolab Systems) 2012-06-08 14:12:46 UTC
This issue seems to still be current with KDE 4.8.3, and it is quite a nuiscance.
Comment 4 Christian Mollekopf 2012-06-08 19:05:21 UTC
I have never seen this bug, and only heard that local filters can result in such problems.
Comment 5 Jeroen van Meeuwen (Kolab Systems) 2012-06-09 09:49:26 UTC
I have no local filters configured.
Comment 6 Jeroen van Meeuwen (Kolab Systems) 2012-06-09 11:49:33 UTC
Rebuilding (by which I mean "Clear Akonadi Cache" in the akonadiconsole) a folder and synchronizing it again does not resolve the issue - other messages appear in Kontact with "(no subject)", "unknown" sender, and date "unknown" as well.

This last run caused this to happen for 5 out of 13.029 messages, FWIW.
Comment 7 Christian Mollekopf 2012-06-09 12:13:47 UTC
Ehw. I hoped that problem was gone. Unfortunately I suspect this to be a pretty tough one to debug, and I think only Volker has ever debugged it...
Can you give me your exact system configuration, so I can maybe setup a VM reproducing the problem?
Comment 8 Jeroen van Meeuwen (Kolab Systems) 2012-06-09 12:17:34 UTC
What system configuration information do you need, where do I get it from and where do I post it so you can get to it?
Comment 9 Christian Mollekopf 2012-06-09 14:15:01 UTC
- Distribution
- Akonadi package version
- kdepim/kdepim-runtime package version

Also I'd like to know if you use disconnected IMAP.
Comment 10 Christian Mollekopf 2013-06-19 11:17:40 UTC
Needs a way to reproduce or at least a detailed description of the env for the setup where the issue appeared.

In particular:
* accounttype disconnected imap/imap/pop account?
* package versions of kdepim, kdepimlibs, kdepim-runtime, akonadi
* any output that akonadi gives when run in a console (akonadictl restart) when trying to access the mail
* output of the debuggingconsole in akonadiconsole when trying to access the mail
Comment 11 Andrew Crouthamel 2018-09-04 18:22:16 UTC
Hello! Sorry to be the bearer of bad news, but this version of Kmail has been unmaintained for many years so I am closing this bug. Please try using the latest version of Kmail to see if your issue persists. If it does, please submit a new bug in "kmail2". Thank you!