Version: (using KDE 4.3.0) Installed from: Ubuntu Packages Bugs tagged WAITINGFORINFO and NEEDSINFO should send snooze emails once per period (month, maybe) to remind the filers that info needs to be given.
Dotan, I doubt this is necessary. I for myself check those mail on a regular basis and close those where I get no feedback within a given time. The same is done by all the KDE bugsquad AFAIK.
Lots of bugs are filed by those not on bugsquad. Also, emails get delayed or missed, and people forget, and the OP may not know that his response is holding up the bug. I feel that almost every bug I file has at least four or five WAITINGFORINFOs or NEEDSINFOs on the search results page, almost all of which have been in that state for over a year.
From our side (bugsquad) we check bugs with waitingforinfo (at least me and Dario A.). If users doesn't give any feedback after our requests probably the will not reply to an automated message either. Anyway I leave the decision to Matt. @Dario: what do you think about?
I think the current way of doing things is ok. The whole point of NEEDSINFO is to indicate to the people that get email for the bug that there's some more info needed and that it needs to be provided for the bug to be considered. If reporters, people on the CC list, voters, etc. don't care enough about the bug to provide the needed info, then I see no reason to bombard them with even more mail, especially when enough people mark the mail they do get for their bug as spam. As an example, there have been almost 55000 people report a bug to bugs.kde.org, more than 35000 (63.6%) of those have only submitted one bug.
> From our side (bugsquad) we check bugs with waitingforinfo > (at least me and Dario A.). Yes, because you are active KDE devs. Lots of people who file bugs are not. Even I, who am active, have missed a few mails and discovered that a bug I filed was NEEDSINFO and I did not know about it. I have no idea what happened to the mail, and I would have appreciated a reminder. > If reporters, people on the CC list, voters, etc. don't care > enough about the bug to provide the needed info, then I see no > reason to bombard them with even more mail, The assumption that they did not respond because they do not care is ill-founded. Maybe their email server went down, or they share an account with wife/other and wife/other deleted the mail. Maybe they said "ok, later" and simply forgot. Maybe they suffered a hardware failure. Please consider at least a one-time email, say maybe one week or one month later, to remind us that we need to review the bug. Thanks.
(In reply to comment #5) > > From our side (bugsquad) we check bugs with waitingforinfo > > (at least me and Dario A.). > > Yes, because you are active KDE devs. Lots of people who file bugs are not. > Even I, who am active, have missed a few mails and discovered that a bug I > filed was NEEDSINFO and I did not know about it. I have no idea what happened > to the mail, and I would have appreciated a reminder. Dotan, when you file a bug you are automatically subscribed to it with the email you used. *All* comments and status modifications concerning the bug are automatically sent to the reporter, if you miss mails we can hardly do something about that, they are sent to you, you just have to read them and react to it. > > If reporters, people on the CC list, voters, etc. don't care > > enough about the bug to provide the needed info, then I see no > > reason to bombard them with even more mail, > > The assumption that they did not respond because they do not care is > ill-founded. Maybe their email server went down, or they share an account with > wife/other and wife/other deleted the mail. Maybe they said "ok, later" and > simply forgot. Maybe they suffered a hardware failure. Oh come on, get a gmail account where you don't loose anything then, if you have a shaky server that looses your mail we can hardly do anything about that. You will loose the snooze mails in the same fashion then. Sharing "one" mail account with several other people is the most lame excuse I have ever seen, especially from somebody who uses Linux and knowns he can get a separate account for each person. Even my father of 81 knows that, and he is by no way a computer user. > Please consider at least a one-time email, say maybe one week or one month > later, to remind us that we need to review the bug. Well, sorry, but charging us with even more work is a no-go from me. I am triaging Amarok bugs and wishes and have an already impressive list to handle, with currently 17 'needsinfo-< backtrace' and 10 others as 'waitingforinfo' where people have been asked to provide info. No reply within a month means I will close those, If they come in later and provide the necessary information, they can still reopen it if really necessary. Dotan, sorry, but we try to make things easy enough, no need to add another level. If people send in a bug report I expect them to be able to give feedback, if they don't, ok, that means for me they don't care enough, period.
> *All* comments and status modifications concerning the bug are > automatically sent to the reporter, The problem is in the assumption that all sent mail is received. Unfortunately, from experience that is not always the case. And even if email is received, many people have issues other than KDE in their lives and may forget. > If people send in a bug report I expect them to be able to give > feedback, if they don't, ok, that means for me they don't care > enough, period. Or it means that they did not get the mail, or forgot, or a hundred other things. Us humans are not perfect.
@Dothan: I know that there are a lot of things out KDE and people could miss the notifications. But not all people are like you: if you receive an automatic ping for rembering to check a bug you'd say "wow, I've forget about it". Someone else could say "what the hell is that? spam even from bugzilla? *CLICK-CLACK* *DELETE-EMAIL/MARK AS SPAM*". Don't worry to miss something or if someone else miss some bugs. It can happen. I prefer to double check bugs and send a "human writed" message to the reporter insted of automatically pinging him. :-) :-)
Alright, I will stop insisting, but I hope that some human will get around to writing to me when I accidentally ignore a bug! Have a great week to all!
(In reply to Dotan Cohen from comment #0) > Version: (using KDE 4.3.0) > Installed from: Ubuntu Packages > > Bugs tagged WAITINGFORINFO and NEEDSINFO should send snooze emails once per > period (month, maybe) to remind the filers that info needs to be given. What do you mean by "snooze emails"?