Bug 506678

Summary:	Neochat stops synchronizing after switching accounts
Product:	[Applications] NeoChat	Reporter:	Aaron <mullein>
Component:	General	Assignee:	Tobias Fella <fella>
Status:	RESOLVED FIXED
Severity:	normal	CC:	carl, josh
Priority:	NOR
Version First Reported In:	25.04.2
Target Milestone:	---
Platform:	Other
OS:	Linux
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:
Attachments:	Logs

Description Aaron 2025-07-06 16:15:07 UTC

SUMMARY
After switching accounts on Neochat, all accounts stop synchronizing messages correctly. Outgoing messages appear to be delivered, but no incoming messages are received from either direct messages or group chats. Neochat must be restarted in order for synchronization to continue normally. However, switching accounts will promptly break synchronization again.

STEPS TO REPRODUCE
1. Start Neochat
2. Switch accounts
3. Watch syncing fail

OBSERVED RESULT
Syncing ceases.

EXPECTED RESULT
Message synchronization should continue as normal.

SOFTWARE/OS VERSIONS
Windows: 
macOS: 
(available in the Info Center app, or by running `kinfo` in a terminal window)
Linux/KDE Plasma: 
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION

Comment 1 Tobias Fella 2025-09-09 09:20:36 UTC

That seems weird, we don't really do anything about syncing when switching accounts. Can you get us neochat's log when this happens?

Comment 2 Bug Janitor Service 2025-09-24 03:47:13 UTC

🐛🧹 ⚠️ This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information, then set the bug status to REPORTED. If there is no change for at least 30 days, it will be automatically closed as RESOLVED WORKSFORME.

For more information about our bug triaging procedures, please read https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging.

Thank you for helping us make KDE software even better for everyone!

Comment 3 Aaron 2025-10-01 10:11:12 UTC

Created attachment 185417 [details]
Logs

This log covers the period where I switched accounts (from the first account, to the second, and back to the first), and syncing (receiving) failed after switching back to the first. Room ids have been removed.

Comment 4 Bug Janitor Service 2025-10-16 03:47:12 UTC

🐛🧹 ⚠️ This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information, then set the bug status to REPORTED. If there is no change for at least 30 days, it will be automatically closed as RESOLVED WORKSFORME.

For more information about our bug triaging procedures, please read https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging.

Thank you for helping us make KDE software even better for everyone!

Comment 5 Aaron 2025-10-16 15:29:29 UTC

Please see the attached log.

Comment 6 Aaron 2025-11-13 19:19:23 UTC

I'm no longer experiencing this behavior with the most recent Neochat.