Bug 50605

Summary: kmail incessently pops up "connection broken" messages blocking kmail
Product: [Unmaintained] kmail Reporter: Gav Wood <gav>
Component: generalAssignee: kdepim bugs <kdepim-bugs>
Status: RESOLVED FIXED    
Severity: wishlist CC: mikelima, soloturn99, stefan.kebekus
Priority: NOR    
Version: 1.4.7   
Target Milestone: ---   
Platform: Gentoo Packages   
OS: Linux   
Latest Commit: Version Fixed In:
Sentry Crash Report:

Description Gav Wood 2002-11-12 14:59:17 UTC
Version:           1.4.7 (using KDE 3.0.8 (KDE 3.1 beta2))
Installed from:    Gentoo
Compiler:          gcc version 3.2
OS:          Linux (i686) release 2.4.19-gentoo-r7

a usability problem, really.

i generally prefer to leave kmail running in the background to avoid having to run it every time i check my mail. however for some (probably security related) reason, the connection to my imap server is lost quite frequently. this means i frequently get a popup in the middle of my screen while browsing or whatever. this gets pretty irritating after a while. i don't think i should have to close kmail to make it go away.

perhaps changing it to a modeless dialog or having a "progress dialog" type of a passive notifications window would be better. i certainly don't think it needs to popup an intrusive modal dialog just to tell me some (as far as i'm concerned) useless information.
Comment 1 Samer Abdallah 2003-12-16 12:58:30 UTC
I just changed over to using IMAP and I'm getting the same behaviour.
A modal dialog with only one option is really pointless--it 
brings everything grinding to a halt and then extracts no information
from the user, who has no choice but to press OK. I would suggest no
popup at all (any new windows might disturb the user or cause the 
window manager to switch desktops) but perhaps something in the KMail
status line - red and flashing if you really want - or a discreet
audio alert if, as one user noted, a reliable connection is lost reliable
and requires user intervention to restore.
Comment 2 Ismail Donmez 2004-07-22 18:48:17 UTC
*** Bug 53610 has been marked as a duplicate of this bug. ***
Comment 3 Michael Jahn 2004-09-09 01:27:27 UTC
*** Bug 72747 has been marked as a duplicate of this bug. ***
Comment 4 Tro 2005-04-19 23:29:32 UTC
*** This bug has been confirmed by popular vote. ***
Comment 5 Justin Sheckler 2005-09-14 17:38:17 UTC
I am also having this same problem, about every five-ten minutes on average.  I suggest a message in the status bar (please NOT red and flashing! :-) maybe with an attention-getting red icon.  Even a modeless dialog is annoying, since it creates a flashing entry in the taskbar.
Comment 6 Till Adam 2005-09-16 20:29:49 UTC
This dialog is "don't show this again"-able in KDE 3.5. We want to keep the dialog in general, as it is a valuable hint for those with a LAN connection to their IMAP server, where connection loss is the sign of a problem.
Comment 7 Samer Abdallah 2005-09-16 20:44:09 UTC
Thanks for making this change. I am still a bit mystified as to why my connection is being dropped at all - I have plenty of ssh connections which stay up for days. Is there something different about an
IMAP connection?  Also, could it be why our mail server gets it knickers in a twist when I use the KMail client? - this is why I avoid using KMail at home unless there is no other machine to use - the Mac OS X
mail client on my laptop reports no such problems (though of course it could just be hiding it) and
crucially doesn't confuse the mail server.
Comment 8 Luciano Montanaro 2005-09-20 19:39:24 UTC
I'm not sure that disabling the dialog permanently is the best solution either.
I think that the user should have a way to know that the connection to the server has problems, it is just that the dialogs are too intrusive.

What about being able to make kmail use knotify for them? in this way, they could be made passive dialogs instead.

But maybe the status line should be changed too, to keep track of the fact that the connection to the server is unavailable.

By the way, I have multiple mail accounts, and the dialog has another problem for me: often two - or more - dialogs pop up, and closing them is difficult, because they want to be closed in the "proper" order. I think I already reported this problem, as bug #91658