Bug 504970

Summary:	Cannot open .kra file – Krita fails to read pixels from backup
Product:	[Applications] krita	Reporter:	MADALINA <luntrarumadalina3>
Component:	* Unknown	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED WORKSFORME
Severity:	normal	CC:	halla
Priority:	NOR
Version First Reported In:	unspecified
Target Milestone:	---
Platform:	Compiled Sources
OS:	All
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:

Description MADALINA 2025-05-29 16:41:03 UTC

I was working on a project in Krita and saved my file as usual. When I tried to reopen it, Krita failed to load the document. I then attempted to open the backup file (jdhfhhfjjf.kra-autosave.kra~), and got the error: "Could not read pixels."

- Krita version: [krita-x64-5.2.9-setup]
- OS: [Windows 10 Enterprise LTSC]
- File format: .kra
- File size: [1.4 GiO]
- Steps to reproduce:
  1. Open Krita
  2. Attempt to open the .kra file
  3. Attempt to open the .kra~ backup
  4. Error appears: "Could not read pixels"

Comment 1 Halla Rempt 2025-05-30 08:22:14 UTC

I'm sorry, but that's not something we can fix for you. Your files are corrupted. I can take a look at the actual files and see whether something can be salvaged, but it sounds like you went beyond the limits with a 1.4 GB file. If you want me to take a look, please share the file with kritafoundation@gmail.com

It could also be helpful to share the contents of help->krita log for bug reports.

Comment 2 Bug Janitor Service 2025-06-14 03:47:50 UTC

🐛🧹 ⚠️ This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information, then set the bug status to REPORTED. If there is no change for at least 30 days, it will be automatically closed as RESOLVED WORKSFORME.

For more information about our bug triaging procedures, please read https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging.

Thank you for helping us make KDE software even better for everyone!

Comment 3 Bug Janitor Service 2025-06-29 03:47:31 UTC

🐛🧹 This bug has been in NEEDSINFO status with no change for at least 30 days. Closing as RESOLVED WORKSFORME.