Bug 502039

Summary:	app crashes after trying to copy hexadecimal color code
Product:	[Applications] kolourpaint	Reporter:	Rodrigo <rodrigo.lustosa>
Component:	general	Assignee:	kolourpaint-support
Status:	RESOLVED WORKSFORME
Severity:	crash	CC:	john.kizer, martin
Priority:	NOR
Version First Reported In:	24.12.3
Target Milestone:	---
Platform:	Ubuntu
OS:	Linux
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:
Attachments:	terminal mesages after runing the app and the error mesage after crashing

Description Rodrigo 2025-03-26 18:16:31 UTC

SUMMARY
app crashes after trying to copy hexadecimal color code, or after double click on the color (after installation). 

STEPS TO REPRODUCE
1. Double click on a color
2. right click on the color
3. click in Customize
4. select the hexadecimal color code
5. copy it

after reinstalling, the app is crashing in the first step

OBSERVED RESULT
The app crashes

EXPECTED RESULT
I should be able to copy the text

SOFTWARE/OS VERSIONS
(available in the Info Center app, or by running `kinfo` in a terminal window)
Linux/KDE Plasma: Ubuntu 22.04.5 LTS

ADDITIONAL INFORMATION
The app was installed via snap, and I wasn't able to generate Backtraces

Comment 1 Martin Koller 2025-04-01 10:35:13 UTC

can you add a screenshot of the dialog which opens after double-click, please.
I have the feeling that this is a non-KDE dialog which might make the problem...

Comment 2 Rodrigo 2025-04-01 15:53:58 UTC

Created attachment 179913 [details]
terminal mesages after runing the app and the error mesage after crashing

Comment 3 Rodrigo 2025-04-01 15:57:21 UTC

(In reply to Martin Koller from comment #1)
> can you add a screenshot of the dialog which opens after double-click,
> please.
> I have the feeling that this is a non-KDE dialog which might make the
> problem...

I see, thanks for your reply. There wasn't a dialog after double-click, the app just closes. But I opened the app through the terminal and made the double-click. I attached the screenshot of the terminal, does it help?

Comment 4 Martin Koller 2025-04-01 16:14:10 UTC

Hmm ... no idea. Do you run kolourpaint from inside a GNOME session (seeing these gtk messages) ?
E.g. what gives: echo $XDG_CURRENT_DESKTOP
Can you check if you can install a package which contains the color selection dialog (I think the dialog is different depending on the
desktop you are using)

I found a probably related discussion here https://discuss.kde.org/t/issues-in-the-new-kolourpaint-color-selector/27993/11

Maybe try setting the env var XDG_CURRENT_DESKTOP="KDE" and run kolourpaint with this set.

Comment 5 John Kizer 2025-04-10 19:11:00 UTC

Updating status as this one is pending a reply from the reporter

Comment 6 Bug Janitor Service 2025-04-25 03:47:21 UTC

🐛🧹 ⚠️ This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information, then set the bug status to REPORTED. If there is no change for at least 30 days, it will be automatically closed as RESOLVED WORKSFORME.

For more information about our bug triaging procedures, please read https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging.

Thank you for helping us make KDE software even better for everyone!

Comment 7 Bug Janitor Service 2025-05-10 03:47:00 UTC

🐛🧹 This bug has been in NEEDSINFO status with no change for at least 30 days. Closing as RESOLVED WORKSFORME.