Bug 501927

Summary: Unable to join rooms from NeoChat
Product: [Applications] NeoChat Reporter: Claire <accounts>
Component: GeneralAssignee: Tobias Fella <fella>
Status: RESOLVED DUPLICATE    
Severity: normal CC: carl, josh
Priority: NOR    
Version First Reported In: 24.12.3   
Target Milestone: ---   
Platform: Arch Linux   
OS: Linux   
Latest Commit: Version Fixed In:
Sentry Crash Report:

Description Claire 2025-03-23 22:05:44 UTC
SUMMARY
When I was using a matrix.org homeserver account, I was able to make use of spaces seamlessly and join rooms. However, I have switched to a new homeserver, located here https://synapse.transgirl.cafe/ . When using Element, FluffyChat or Cinny, I can use spaces as expected with no issues. But on NeoChat specifically, I receive the "Can't join remote room because no servers that are in the room have been provided". I have added all of the servers I am using to the server list, but it still does not work. 

Might be hard to reproduce as it could be an issue on the homeserver side of things, but the fact it works with every other client makes me doubt that

STEPS TO REPRODUCE
1. Use an account on a Synapse 1.125.0 account using external authentication (those are the only things that stand out to me about the server)
2. Attempt to join any room from a remote host

OBSERVED RESULT
NeoChat returns Failed to join room Can't join remote room because no servers that are in the room have been provided.

EXPECTED RESULT
The room is joined, as it works on other clients.

SOFTWARE/OS VERSIONS
Operating System: Arch Linux
KDE Plasma Version: 6.3.3
KDE Frameworks Version: 6.12.0
Qt Version: 6.8.2
Kernel Version: 6.13.7-arch1-1 (64-bit)
Graphics Platform: Wayland
Processors: 16 × AMD Ryzen 7 5800X3D 8-Core Processor
Memory: 31.2 GiB of RAM
Graphics Processor: NVIDIA GeForce RTX 2060 SUPER

ADDITIONAL INFO
Similar to 487253, except it is on 24.12.3.
Comment 1 Joshua Goins 2025-03-24 20:50:15 UTC

*** This bug has been marked as a duplicate of bug 487253 ***