Bug 494362

Summary:	plasmashell crash loop non stop after updating to 6.2. I am screwed.
Product:	[Plasma] plasmashell	Reporter:	yizel7
Component:	generic-crash	Assignee:	Plasma Bugs List <plasma-bugs-null>
Status:	RESOLVED WORKSFORME
Severity:	crash	CC:	akselmo, aronkvh, nate
Priority:	NOR
Version First Reported In:	6.2.0
Target Milestone:	1.0
Platform:	unspecified
OS:	Other
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description yizel7 2024-10-09 18:21:27 UTC

SUMMARY
After updating to 6.2 plasmashell crashes in a loop non stop. I cannot do anything. I don't think i have a unique set up but not sure how this made it out.

my setup is a laptop with nvidia graphics card, not using built in apu graphics. External monitor connected via hdmi.

upon logging in:
black screen
crashes
crash handler pops up
black screen
crashes
repeat

cannot do anything so cannot even get logs and i am a noob at linux.

hoping someone else has this issue that can properly diagnose it.

STEPS TO REPRODUCE
1. turn on computer
2. login
non stop crash loop.

OBSERVED RESULT
crashes

EXPECTED RESULT
not to crash

SOFTWARE/OS VERSIONS
Linux/KDE Plasma: 
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION

Comment 1 Akseli Lahtinen 2024-10-10 11:43:56 UTC

Hi, sorry to hear you have trouble. 

Can you see what the crash handler says and copy it here? You should be able to open krunner when plasmashell is crashed, if you can see windows opening.

Default shortcut for krunner is "Alt+shift+f2" and you can use it to open web browser. Then you should be able to copy the items from the crash handler to here, if you click on the "developer information" button in the handler.

You may have to wait for a while when it gathers the crash information though.

Comment 2 Akseli Lahtinen 2024-10-10 11:44:31 UTC

Also can you tell us what distribution you are using?

Comment 3 Nate Graham 2024-10-10 18:07:52 UTC

Comment 4 aronkvh 2024-10-10 18:17:48 UTC

This page is not too up to date, but you might try the suggestion here:
https://userbase.kde.org/Troubleshooting/Black_Screen

Comment 5 Bug Janitor Service 2024-10-25 03:47:02 UTC

🐛🧹 ⚠️ This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information, then set the bug status to REPORTED. If there is no change for at least 30 days, it will be automatically closed as RESOLVED WORKSFORME.

For more information about our bug triaging procedures, please read https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging.

Thank you for helping us make KDE software even better for everyone!

Comment 6 Bug Janitor Service 2024-11-09 03:46:54 UTC

🐛🧹 This bug has been in NEEDSINFO status with no change for at least 30 days. Closing as RESOLVED WORKSFORME.