Bug 493702

Summary:	Dialog never finishes loading data when behind a VPN
Product:	[Frameworks and Libraries] frameworks-knewstuff	Reporter:	kde
Component:	general	Assignee:	Dan Leinir Turthra Jensen <admin>
Status:	REPORTED ---
Severity:	normal	CC:	alexander.lohnau, kdelibs-bugs-null, nate
Priority:	NOR
Version First Reported In:	6.5.0
Target Milestone:	---
Platform:	Other
OS:	Linux
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:

Description kde 2024-09-26 18:15:16 UTC

SUMMARY
When trying to view most of stuff, only "Loading data" is shown

STEPS TO REPRODUCE
1. Launch knewstuff-dialog6
2. Go to anything, except Fonts (e.g. Global themes). Fonts are the only section that loads.

OBSERVED RESULT
It is "loading data" infinitely

EXPECTED RESULT
The stuff is shown

SOFTWARE/OS VERSIONS
Linux/KDE Plasma: 6.10.7-200.fsync.fc40.x86_64 (64-bit)
KDE Plasma Version: 6.1.4
KDE Frameworks Version: 6.5.0
Qt Version: 6.7.2

Comment 1 Nate Graham 2024-09-30 16:23:37 UTC

Works for me with current git master. I assume the individual dialogs in System Settings' pages are similarly broken for you as well?

Are you behind a proxy or VPN?

Does it reproduce on a new clean user account on the same machine?

Comment 2 kde 2024-09-30 18:00:23 UTC

(In reply to Nate Graham from comment #1)
> Works for me with current git master. I assume the individual dialogs in
> System Settings' pages are similarly broken for you as well?
> 
> Are you behind a proxy or VPN?
> 
> Does it reproduce on a new clean user account on the same machine?

I have a VPN permanently enabled, and it seems to work when I disable it. Though it seems strange, as the fonts page worked well even with VPN enabled and it's not my dns blocking (I have a pihole and nothing was being blocked there when accessing the new stuff).

Is it the case that the store now blocks non-residential IPs?

Comment 3 Nate Graham 2024-10-03 21:38:54 UTC

I don't know about that. Do you have the same or similar issues on store.kde.org directly?

Comment 4 kde 2024-10-04 08:34:17 UTC

No, I can access store.kde.org in my browser - the issue is only with knewstuff

Comment 5 Nate Graham 2024-10-11 19:43:13 UTC

Thanks. I don't use a VPN or have any familiarity with how this stuff works, so I'm afraid I can't help any further here. Hopefully someone else can.