Bug 492855

Summary:	No help pages are shown, everything is blank
Product:	[KDE Neon] neon	Reporter:	temp.o5kdx
Component:	general	Assignee:	Neon Bugs <neon-bugs>
Status:	CONFIRMED ---
Severity:	normal	CC:	carlosd.kde, e.burakova, jr, mashkal2000, neon-bugs, ostroffjh
Priority:	NOR	Keywords:	usability
Version:	unspecified
Target Milestone:	---
Platform:	Neon
OS:	Linux
Latest Commit:		Version Fixed In:
Sentry Crash Report:
Attachments:	Screenshot of problem.

Description temp.o5kdx 2024-09-09 03:07:23 UTC

Created attachment 173465 [details]
Screenshot of problem.

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SUMMARY


STEPS TO REPRODUCE
1. Launch KHelpCenter, either directly or by pressing F1 in some other KDE app.
2. From the contents, click on any page (for eg, Fundamentals -> Introduction)
3. Nothing is shown in the content area. 
4. Click on 'System settings modules'. The content area now shows the same list of modules as under the expanded node in contents.
5. Click on any of the items in the list. Again nothing is shown. 

OBSERVED RESULT
Blank pages instead of content. Occasionally a page of contents, but whose links again lead to blank pages.

EXPECTED RESULT


SOFTWARE/OS VERSIONS
Windows: 
macOS: 
(available in the Info Center app, or by running `kinfo` in a terminal window)
Linux/KDE Plasma: 
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION

Comment 1 temp.o5kdx 2024-09-09 03:10:39 UTC

Don't know why the issue isn't showing the OS and version details so here goes. 
Operating System: KDE neon 6.0
KDE Plasma Version: 6.1.4
KDE Frameworks Version: 6.5.0
Qt Version: 6.7.2
Kernel Version: 6.8.0-40-generic (64-bit)
Graphics Platform: offscreen
Processors: 16 × AMD Ryzen 7 8845HS w/ Radeon 780M Graphics
Memory: 60.6 GiB of RAM

Comment 2 Carlos De Maine 2024-09-09 12:43:49 UTC

can confirm.  investigating

Comment 3 Jonathan Riddell 2024-09-09 13:50:09 UTC

Command line says..
`kf.kio.core: couldn't create worker: "Unknown protocol 'help'."`

Comment 4 Jonathan Riddell 2024-09-09 13:59:13 UTC

kio help comes from kf6-kio

When kf6-kio was built the kdoctools and kwallet versions were too old so it did not build kio help.

Rebuilding now..

Comment 5 temp.o5kdx 2024-09-10 08:19:59 UTC

(In reply to Jonathan Riddell from comment #4)
> kio help comes from kf6-kio
> 
> When kf6-kio was built the kdoctools and kwallet versions were too old so it
> did not build kio help.
> 
> Rebuilding now..

Will that fix it, and will it be pushed along with the regular system updates?

Comment 6 Jack 2024-09-10 18:13:20 UTC

Is this the same as https://bugs.kde.org/show_bug.cgi?id=492142 (that one is older, but this one has better details)

Comment 7 temp.o5kdx 2024-09-11 00:57:10 UTC

(In reply to Jack from comment #6)
> Is this the same as https://bugs.kde.org/show_bug.cgi?id=492142 (that one is
> older, but this one has better details)

Yes, it's the same problem.

Comment 8 Filip 2024-09-19 10:33:08 UTC

*** Bug 493348 has been marked as a duplicate of this bug. ***

Comment 9 Filip 2024-09-19 10:34:03 UTC

*** Bug 492142 has been marked as a duplicate of this bug. ***