Bug 489471

Summary:	Printer Epson Stylus Office TX320-F printer always worked and now it can't find the driver.
Product:	[Applications] systemsettings	Reporter:	quanticcpu2100
Component:	kcm_printer_manager	Assignee:	Plasma Bugs List <plasma-bugs-null>
Status:	RESOLVED WORKSFORME
Severity:	major	CC:	nate, noeerover
Priority:	NOR	Keywords:	regression
Version First Reported In:	6.1.1
Target Milestone:	---
Platform:	Fedora RPMs
OS:	Linux
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:

Description quanticcpu2100 2024-06-30 03:12:07 UTC

I have an Epson Stylus Office TX320-F printer and I have always used it on Linux normally for 4 years on KDE Plasma, but now Plasma is saying that the driver was not found. It's something very strange because it always worked well and now this situation occurs saying that the driver was not found. I tried to install manually, but my printer model does not appear in the list in Settings > Printer > Add Printer > Epson.

Is there a workaround to not stop my job ?

Operating System: Fedora Linux 40
KDE Plasma Version: 6.1.1
KDE Frameworks Version: 6.3.0
Qt Version: 6.7.1
Kernel Version: 6.9.7_tkg_pds (64-bit)
Graphics Platform: Wayland
Processors: 16 × AMD Ryzen 7
Manufacturer: ASUS

Comment 1 Mike 2024-07-07 20:28:26 UTC

How is your printer connected?  Wifi?  USB?  I see that printer in the CUPS model list so it should be detected. 

What is the output of `lpinfo -v`?

Comment 2 quanticcpu2100 2024-07-08 21:54:38 UTC

(In reply to Mike from comment #1)
> How is your printer connected?  Wifi?  USB?  I see that printer in the CUPS
> model list so it should be detected. 
> 
> What is the output of `lpinfo -v`?

❯ lpinfo -v
serial serial:/dev/ttyS0?baud=115200
network ipps
file cups-brf:/
network beh
network https
network socket
network http
direct hp
network lpd
network ipp
network smb
direct usb://EPSON/Stylus%20Office%20TX320F?serial=4D4858593030363421&interface=1
direct hpfax

Show only TX300F missing TX320F ...

Screenshot: https://ibb.co/qd5xCcG

Comment 3 Mike 2024-07-08 22:01:13 UTC

Okay, I see a driver for each the 300 and the 320 here, on Tumbleweed, with CUPS 2.4.10

Sounds like your distro might need a CUPS update.  Can you check the CUPS version you have?

Comment 4 Mike 2024-07-08 22:04:57 UTC

I just noticed also, that I have a packaged called `epson-inkjet-printer-escpr` installed.  Perhaps that provides up-to-date epson drivers and that package exists on your distro.

Comment 5 Mike 2025-04-17 00:22:38 UTC

Please verify your CUPS version and trying install the epson-inkjet-printer-escpr package.

Comment 6 Bug Janitor Service 2025-05-02 03:47:28 UTC

🐛🧹 ⚠️ This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information, then set the bug status to REPORTED. If there is no change for at least 30 days, it will be automatically closed as RESOLVED WORKSFORME.

For more information about our bug triaging procedures, please read https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging.

Thank you for helping us make KDE software even better for everyone!

Comment 7 Bug Janitor Service 2025-05-17 03:47:10 UTC

🐛🧹 This bug has been in NEEDSINFO status with no change for at least 30 days. Closing as RESOLVED WORKSFORME.