Bug 481440

Summary: No Audio - Identified Kernel Issue from Arch - with Solution - See Links in Description
Product: [I don't know] kde Reporter: kirk.hart
Component: generalAssignee: Unassigned bugs mailing-list <unassigned-bugs>
Status: RESOLVED DOWNSTREAM    
Severity: normal CC: nate
Priority: NOR    
Version: unspecified   
Target Milestone: ---   
Platform: Manjaro   
OS: Linux   
Latest Commit: Version Fixed In:
Attachments: image.png
attachment-1389725-0.html

Description kirk.hart 2024-02-17 02:01:29 UTC
Hello Manjaro Triagers, 

first - much love to you all, have been appreciating Manjaro for several years now. 
2nd - please reply if possible -  if this issue is yet known there with team. 
I am Trying to decide if perhaps I should return the laptop 


SUMMARY -

There is an identified issue for many newer laptops with built in amplifiers.  
Arch has apparently started to fix the issue for certain kernels but it has not moved here yet it seems. 
Im running 6.6.10-1 
My Device Asus Zenbook Um3402Ya 

Here are links of Arch Team Members who have reputation to post about the issue 

https://wiki.archlinux.org/title/ASUS_Zenbook_UM3402YA
https://superuser.com/questions/1719920/no-sound-from-internal-speakers-on-laptop-but-headphone-jack-and-hdmi-works/1754954#1754954
https://gist.github.com/masselstine/8fe9634b4c31cef07b8dfab089e4eb38

OBSERVED RESULT - No Audio


EXPECTED RESULT - Audio 


SOFTWARE/OS VERSIONS
Windows: Yes Dual Boot Windows 11

Linux/KDE Plasma:  6.6.10-1
(available in About System)
KDE Plasma Version:  5.27.10
KDE Frameworks Version: 5.113.0
Qt Version: 5.15.12

ADDITIONAL INFORMATION
Comment 1 Nate Graham 2024-02-21 16:57:12 UTC
Hello! You've reached the KDE bug tracker, not the Manjaro one. :)
Comment 2 kirk.hart 2024-02-22 00:33:33 UTC
Created attachment 165984 [details]
image.png

Hello Nate, and KDE,

*Im really just looking for some general direction  I must Decide if I need
to  RETURN LAPTOP to where it was purchased. *
*Im mostly looking for general assurance if this bug will likely get
resolved in say the next 3-6 months or upto a year. *

Thank you,
Kirk

This Bug Issue is widely on many forums, and involves a number of laptops.
 ARCH official documentation reports that it is because
of a new amplifier Cirrus CS35L41 HD <https://br.atsit.in/de/?p=158536> where
the firmware is not being released to LInux at this time.

See Below
( From https://wiki.archlinux.org/title/ASUS_Zenbook_UM3402YA)

[image: image.png]



On Wed, Feb 21, 2024 at 9:57 AM Nate Graham <bugzilla_noreply@kde.org>
wrote:

> https://bugs.kde.org/show_bug.cgi?id=481440
>
> Nate Graham <nate@kde.org> changed:
>
>            What    |Removed                     |Added
>
> ----------------------------------------------------------------------------
>          Resolution|---                         |DOWNSTREAM
>              Status|REPORTED                    |RESOLVED
>                  CC|                            |nate@kde.org
>
> --- Comment #1 from Nate Graham <nate@kde.org> ---
> Hello! You've reached the KDE bug tracker, not the Manjaro one. :)
>
> --
> You are receiving this mail because:
> You reported the bug.
Comment 3 Nate Graham 2024-02-22 05:48:57 UTC
I don't think I can help you with that, sorry. Only you can decide whether to keep the hardware in anticipation of a software fix. It's a decision many of us find ourselves in the position of having to make when we buy a device that didn't come with a Linux-based OS on it.
Comment 4 kirk.hart 2024-02-22 06:00:54 UTC
Created attachment 165993 [details]
attachment-1389725-0.html

Thank you for the reply Nate.
Its ok the manjaro team was able to forward me some documentation
that allows me to see progress is being made on this issue.

they gave me  https://asus-linux.org/guides/cirrus-amps/

Best,





On Wed, Feb 21, 2024 at 10:48 PM Nate Graham <bugzilla_noreply@kde.org>
wrote:

> https://bugs.kde.org/show_bug.cgi?id=481440
>
> --- Comment #3 from Nate Graham <nate@kde.org> ---
> I don't think I can help you with that, sorry. Only you can decide whether
> to
> keep the hardware in anticipation of a software fix. It's a decision many
> of us
> find ourselves in the position of having to make when we buy a device that
> didn't come with a Linux-based OS on it.
>
> --
> You are receiving this mail because:
> You reported the bug.