Bug 475942

Summary:	Local printer is not found; when printing from Okular, Okular will sometimes freeze completely
Product:	[I don't know] kde	Reporter:	domojestic
Component:	general	Assignee:	Unassigned bugs mailing-list <unassigned-bugs>
Status:	RESOLVED UPSTREAM
Severity:	normal	CC:	nate
Priority:	NOR
Version:	unspecified
Target Milestone:	---
Platform:	Kubuntu
OS:	Linux
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description domojestic 2023-10-21 22:29:12 UTC

SUMMARY
***
NOTE: If you are reporting a crash, please try to attach a backtrace with debug symbols.
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***
I went to print an assignment from Okular as I normally do (and as has normally worked) when nothing happened. I tried reoponing the print option when I noticed Okular was unresponsive. Printers said it was unable to locate the printer (a printer that I've printed from countless times on this OS). I tried removing the printer and adding it back, using both driverless and hpcups, and neither time did anything happen. Kubuntu obviously detects it, because it finds it on my network, but then it can't do anything with it.

Here's my system information:
KDE Plasma 5.24.7
KDE Frameworks: 5.92.0
Qt: 5.15.3
Kernel: 6.2.0-35 generic (64-bit)
Graphics Platform: X11

STEPS TO REPRODUCE
1. Try and print a document from Okular

OBSERVED RESULT
Printer is stated to be unreachable, and/or Okular freezes completely.

EXPECTED RESULT
The document prints

SOFTWARE/OS VERSIONS
Windows: 
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION

Comment 1 domojestic 2023-10-21 22:36:51 UTC

It looks like I can't make edits, so I'll mention this here: On a reboot, I saw a quick error saying something along the lines of "Unable to load codecs (-22)," the exact wording escapes me, but I'm sure of the negative error number in parantheses.

Comment 2 Nate Graham 2023-10-23 21:09:52 UTC

It sounds like there's a problem with the printing subsystem, which is below KDE. I'd recommend that you seek support from the Kubuntu folks. After all, you're using an LTS OS, so they bear the burden of providing support for integration issues for old software. Best of luck!