Bug 474208

Summary: Krita crashed with an Access Violation error (0xc0000005) when opening a file. The faulting module was libkritaui.dll.
Product: [Applications] krita Reporter: Hitendra <hitendra4065>
Component: GeneralAssignee: Krita Bugs <krita-bugs-null>
Status: RESOLVED WORKSFORME    
Severity: crash CC: halla, nicolas.fella
Priority: NOR    
Version First Reported In: unspecified   
Target Milestone: ---   
Platform: Microsoft Windows   
OS: Microsoft Windows   
Latest Commit: Version Fixed In:
Sentry Crash Report:
Attachments: Don't Open Krita APPCRASH

Description Hitendra 2023-09-06 06:34:17 UTC 
Created attachment 161437 [details]
Don't Open Krita APPCRASH

SUMMARY
Krita crashed with an Access Violation error (0xc0000005) when opening a file. The faulting module was libkritaui.dll.
NOTE: If you are reporting a crash, please try to attach a backtrace with debug symbols.
See https://community.kde.org/Guidelines_and_HOWTOs/Debugging/How_to_create_useful_crash_reports

I am using Krita version 5.1.5.100 on Windows 10 version 1909. When I try to open a large file, Krita crashes with an Access Violation error (0xc0000005). The faulting module is libkritaui.dll.


STEPS TO REPRODUCE
1. Open Krita version 5.1.5 on Windows 7 version 5 January, 2023  .
2. Try to open a large file. The file should be at least 4K in size and saved in the PNG format.
3. The crash should occur when you try to open the file.

OBSERVED RESULT
Krita crashed when I tried to open a 4K image file with a resolution of 3840 x 2160 pixels. The file was saved in the PNG format. The crash occurred when I double-clicked on the file icon in Windows Explorer. The error message I received was:

Krita has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

EXPECTED RESULT
Krita should open the file without crashing. The file should be displayed in the Krita window. The user should be able to interact with the file as expected.

SOFTWARE  VERSIONS : Krita 5.1.5
Windows: Windows 7 ultimate 2009 Mcrosoft corporation
Krita version : 5.1.5.100
Your graphics card driver version: Intel(r) Pentium(r) CPU B960 @ 2.20 GHz 2.20 GHz

ADDITIONAL INFORMATION
The additional information provided by the error message is not very helpful. It only provides the faulting module and some hexadecimal values.
Comment 1 Halla Rempt 2023-09-06 11:50:12 UTC 
Please verify wether you are using Windows 7 or Windows 10 -- your report says both. It would also be good to attach the actual file (the file size you mention is not large), the contents of help->system information bug reports and help->krita log for bug reports.
Comment 2 Bug Janitor Service 2023-09-21 03:46:13 UTC 
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 3 Bug Janitor Service 2023-10-06 03:46:31 UTC 
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!