| Summary: | Krita (win11 pro) laptop with docking station (d6000 dell) doesn't starts if plugged | ||
|---|---|---|---|
| Product: | [Applications] krita | Reporter: | d.capt |
| Component: | Usability | Assignee: | Krita Bugs <krita-bugs-null> |
| Status: | RESOLVED NOT A BUG | ||
| Severity: | normal | CC: | d.capt, ghevan |
| Priority: | NOR | ||
| Version: | 5.1.5 | ||
| Target Milestone: | --- | ||
| Platform: | Microsoft Windows | ||
| OS: | Microsoft Windows | ||
| Latest Commit: | Version Fixed In: | ||
| Sentry Crash Report: | |||
There is nothing we can do about this report. It seems this is a common bug for the D6000 docker and 3D reliant applications. Krita uses openGL for the canvas representation so it does 3D. I'm sorry but we cannot fix this as there is nothing krita can do to detect special hardware and react upon it. For reference I base my reasoning in one of several other bug reports on the docker you are probably using https://forums.sketchup.com/t/sketchup-wont-start-dell-d6000-docking-station/146193 |
SUMMARY *** Running over LENOVO IDEAPAD PRO 5 with docking station DELL D6000 STEPS TO REPRODUCE 1. Plug the laptop on the docking station with two monitors attached at it - total 3 screens 2. Try to start Krita 3. Krita doesn't starts -this is the error message in the windows event log: OBSERVED RESULT This is the error message in the windows event log: + System - Provider [ Name] Application Error [ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57} EventID 1000 Version 0 Level 2 Task 100 Opcode 0 Keywords 0x8000000000000000 - TimeCreated [ SystemTime] 2023-08-21T12:03:50.5314457Z EventRecordID 35682 Correlation - Execution [ ProcessID] 2700 [ ThreadID] 2552 Channel Application Computer LAPTOP-LMP96DT8 - Security [ UserID] S-1-5-21-69577713-xxxx - EventData AppName krita.exe AppVersion 5.1.5.100 AppTimeStamp 63b6be1f ModuleName atio6axx.dll ModuleVersion 31.0.12044.3 ModuleTimeStamp 63582573 ExceptionCode c0000005 FaultingOffset 0000000000131cc2 ProcessId 0x2fe8 ProcessCreationTime 0x1d9d4278bf0cac5 AppPath C:\Program Files\Krita (x64)\bin\krita.exe ModulePath C:\WINDOWS\System32\DriverStore\FileRepository\u0387352.inf_amd64_ce4ceb13d73334be\B385477\atio6axx.dll IntegratorReportId 554ce769-dc91-47ba-8ed2-68b914abf554 PackageFullName PackageRelativeAppId EXPECTED RESULT SOFTWARE/OS VERSIONS Windows: Windows 11 pro macOS: Linux/KDE Plasma: (available in About System) KDE Plasma Version: KDE Frameworks Version: Qt Version: ADDITIONAL INFORMATION If I unplug the docking station (usb c connected) then Krita starts normally - If I plug it back after Krita started I have no issues at all.