Bug 472267

Summary: after last update scanner no more detected
Product: [I don't know] kde Reporter: Duns <web>
Component: generalAssignee: Unassigned bugs <unassigned-bugs-null>
Status: RESOLVED FIXED    
Severity: normal CC: web
Priority: NOR    
Version First Reported In: unspecified   
Target Milestone: ---   
Platform: Kubuntu   
OS: Linux   
Latest Commit: Version Fixed In:
Sentry Crash Report:

Description Duns 2023-07-15 03:50:58 UTC
SUMMARY
***
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***


STEPS TO REPRODUCE
1. turn on your HP scanner
2. open xsane

OBSERVED RESULT

No scanner device detected

EXPECTED RESULT

Scanner detected

SOFTWARE/OS VERSIONS

Operating System: KDE neon 5.27
KDE Plasma Version: 5.27.6
KDE Frameworks Version: 5.108.0
Qt Version: 5.15.10
Kernel Version: 5.19.0-46-generic (64-bit)
Graphics Platform: X11
Processors: 2 × Intel® Core™ i3-7100 CPU @ 3.90GHz
Memory: 7,6 GiB of RAM
Graphics Processor: Mesa Intel® HD Graphics 630
Manufacturer: MSI
Product Name: MS-7A74
System Version: 1.0

ADDITIONAL INFORMATION
Comment 1 Duns 2023-07-15 06:38:27 UTC
Resolved after reinstalling HP utility.