Bug 470172

Summary:	The application is closing itself when trying to change general and annotation configurations
Product:	[Applications] okular	Reporter:	finalrpg151
Component:	PDF backend	Assignee:	Okular developers <okular-devel>
Status:	REPORTED ---
Severity:	crash	CC:	aacid
Priority:	NOR
Version First Reported In:	23.04.1
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:

Description finalrpg151 2023-05-23 16:00:15 UTC

SUMMARY
***
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***


STEPS TO REPRODUCE
1. Open the menu
2. Configurations
3. Configure Ikykar

OBSERVED RESULT
The application closes itself, even when a document is already open. I can´t change any of the settings or annotation related functions besides the default ones.    

EXPECTED RESULT
The application remains open and the access to the configurations tab is granted 

SOFTWARE/OS VERSIONS
Windows: 10 22H2

KDE Plasma Version: 23.04.0
KDE Frameworks Version: 5.106.0
Qt Version: 5.15.9

Comment 1 Albert Astals Cid 2023-05-23 20:50:46 UTC

Works fine here. 

Just opening the configure okular crashes? Or you do something else?

Where did you install okular from?

Comment 2 finalrpg151 2023-05-24 12:41:50 UTC

(In reply to Albert Astals Cid from comment #1)
> Works fine here. 
> 
> Just opening the configure okular crashes? Or you do something else?
> Yes! Just opening the "Configure Okular" tab and it crashes
> Where did you install okular from?

> This has been happening with me on multiple versions, the 2019 main downloadable in the official site, the most recent compiled with Jenkins and the Microsoft Store one. I even formatted the entire system that some point, but with no results.

Comment 3 Albert Astals Cid 2023-05-24 22:35:22 UTC

Please make sure you use the Store version and that you make this crash a few times.

When the store version crashes it reports back to microsoft and we have a way to see it on the store reports, but without more information or a way to reproduce it ourselves i am not very hopeful we can fix it.

Comment 4 finalrpg151 2023-05-25 18:21:38 UTC

(In reply to Albert Astals Cid from comment #3)
> Please make sure you use the Store version and that you make this crash a
> few times.
> 
> When the store version crashes it reports back to microsoft and we have a
> way to see it on the store reports, but without more information or a way to
> reproduce it ourselves i am not very hopeful we can fix it.

>Sure! Thanks for trying to help me.
>Here´s the reddit post I made if you want to see a video of the crash in action. 
>
>https://www.reddit.com/r/kde/comments/13prvwe/okular_is_closing_itself_when_i_try_to_configure/