Bug 456377

Summary: "Creating QR failed" message is not adequately informative or actionable
Product: [Plasma] plasmashell Reporter: Abd AlHaleem Bakkor Mustafa <abode091>
Component: Clipboard widget & pop-upAssignee: Plasma Bugs List <plasma-bugs-null>
Status: RESOLVED FIXED    
Severity: normal CC: kinofhek, nate, qydwhotmail
Priority: NOR Keywords: usability
Version First Reported In: master   
Target Milestone: 1.0   
Platform: Fedora RPMs   
OS: Linux   
Latest Commit: Version Fixed/Implemented In:
Sentry Crash Report:

Description Abd AlHaleem Bakkor Mustafa 2022-07-06 02:22:39 UTC 
SUMMARY
***
NOTE: If you are reporting a crash, please try to attach a backtrace with debug symbols.
See https://community.kde.org/Guidelines_and_HOWTOs/Debugging/How_to_create_useful_crash_reports
***


**STEPS TO REPRODUCE
1. copy any text to clipboard
2. click on clipboard
3. click on "show QR code" next to the text you want to make QR for

**OBSERVED RESULT
A message appears says "creating QR failed"

**EXPECTED RESULT
to have a QR made from that text

**SOFTWARE/OS VERSIONS:
Operating System: Fedora Linux 36
KDE Plasma Version: 5.25.2
KDE Frameworks Version: 5.94.0
Qt Version: 5.15.3
Kernel Version: 5.18.9-200.fc36.x86_64 (64-bit)
Graphics Platform: Wayland
Graphics Processor: AMD Radeon Vega 8 Graphics
Manufacturer: LENOVO


ADDITIONAL INFORMATION
Comment 1 Felipe Kinoshita 2022-07-06 04:32:12 UTC 
Can't reproduce, I'm on X11 though, maybe that's related
Comment 2 Nate Graham 2022-07-06 17:21:33 UTC 
Can't reproduce on Wayland either. This error message isn't great though, as it doesn't tell the user what went wrong or howgive them any clues as to how they can fix it. We'll need to improve that, but first, we need to figure out what went wrong.

Does it work if you choose a different barcode type? You can do so using the little settings button on the QR code page.
Comment 3 Abd AlHaleem Bakkor Mustafa 2022-07-06 22:47:23 UTC 
(In reply to Nate Graham from comment #2)
> Can't reproduce on Wayland either. This error message isn't great though, as
> it doesn't tell the user what went wrong or howgive them any clues as to how
> they can fix it. We'll need to improve that, but first, we need to figure
> out what went wrong.
> 
> Does it work if you choose a different barcode type? You can do so using the
> little settings button on the QR code page.

I don't know what other barcode type is there and I don't know how to change it, however, I was thinking maybe it's a dependency issue, though it was installed with Fedora itself as it is
Comment 4 Abd AlHaleem Bakkor Mustafa 2022-07-06 22:50:16 UTC 
(In reply to Nate Graham from comment #2)
> Can't reproduce on Wayland either. This error message isn't great though, as
> it doesn't tell the user what went wrong or howgive them any clues as to how
> they can fix it. We'll need to improve that, but first, we need to figure
> out what went wrong.
> 
> Does it work if you choose a different barcode type? You can do so using the
> little settings button on the QR code page.

wait what !!!!! it suddenly worked now....
I don't know what happened, but I just started my computer, and it worked great.
sorry about that, but I don't know what was the problem
Comment 5 Nate Graham 2022-07-12 16:01:16 UTC 
That's good to hear. There is probably no way to debug this further if you can't reproduce the issue anymore, unfortunately. Let's use this bug report to track improving the error message.
Comment 6 Fushan Wen 2025-08-29 15:32:55 UTC 
The placeholder text now guides you to enlarge the popup to show the QR code.