Bug 447646

Summary: Crash on Startup using Lenovo Tab P12 Pro
Product: [Applications] krita Reporter: pb.itoldyouso
Component: GeneralAssignee: Krita Bugs <krita-bugs-null>
Status: RESOLVED FIXED    
Severity: crash CC: dimula73, ghevan, pb.itoldyouso, shzam
Priority: NOR    
Version First Reported In: 5.0.0   
Target Milestone: ---   
Platform: Android   
OS: Android 11.x   
Latest Commit: Version Fixed/Implemented In:
Sentry Crash Report:
Attachments: attachment-5850-0.html
attachment-8070-0.html

Description pb.itoldyouso 2021-12-29 15:38:14 UTC
SUMMARY
***
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***


STEPS TO REPRODUCE
1. Download Krita 5.0 from Google Play Store
2. Open App

OBSERVED RESULT
After opening the app and waiting through loading screens the app then crash back to the home screen


EXPECTED RESULT
I expect to be able to create a new document to begin drawing


SOFTWARE/OS VERSIONS
Windows: 
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION
Comment 1 sh_zam 2021-12-29 19:12:49 UTC
Hello! 

Do you happen to have some text-to-speech (select-to-speak, ChromeVox) engine running in ChromeOS's Accessibility settings? Can you check if disabling that fixes the issue? We do have a workaround for the bug (not currently in 5.0.0 release), if this turns out to be the source of crash.
Comment 2 pb.itoldyouso 2021-12-31 03:31:38 UTC
(In reply to sh_zam from comment #1)
> Hello! 
> 
> Do you happen to have some text-to-speech (select-to-speak, ChromeVox)
> engine running in ChromeOS's Accessibility settings? Can you check if
> disabling that fixes the issue? We do have a workaround for the bug (not
> currently in 5.0.0 release), if this turns out to be the source of crash.

I don't believe so, if I wasn't clear this is was an android tablet not ChromeOS. So I have no idea where the ChromeVox settings would be. Thanks for your help!
Comment 3 Bug Janitor Service 2021-12-31 04:35:10 UTC
Thanks for your comment!

Automatically switching the status of this bug to REPORTED so that the KDE team
knows that the bug is ready to get confirmed.

In the future you may also do this yourself when providing needed information.
Comment 4 sh_zam 2021-12-31 08:43:50 UTC
Created attachment 144984 [details]
attachment-5850-0.html

Same with an Android, do you happen to have text-to-speech/talk running in your device's accessibility settings?

Reason, I ask is because the crash on Google Play console indicate that this might be the case. 

On December 31, 2021 3:31:38 AM UTC, bugzilla_noreply@kde.org wrote:
>https://bugs.kde.org/show_bug.cgi?id=447646
>
>--- Comment #2 from pb.itoldyouso@gmail.com ---
>(In reply to sh_zam from comment #1)
>> Hello! 
>> 
>> Do you happen to have some text-to-speech (select-to-speak, ChromeVox)
>> engine running in ChromeOS's Accessibility settings? Can you check if
>> disabling that fixes the issue? We do have a workaround for the bug (not
>> currently in 5.0.0 release), if this turns out to be the source of crash.
>
>I don't believe so, if I wasn't clear this is was an android tablet not
>ChromeOS. So I have no idea where the ChromeVox settings would be. Thanks for
>your help!
>
>-- 
>You are receiving this mail because:
>You are on the CC list for the bug.
>You are watching the assignee of the bug.
Comment 5 pb.itoldyouso 2021-12-31 17:59:54 UTC
I tried disabling any text to speech and still getting crashes
Comment 6 sh_zam 2022-01-07 06:30:46 UTC
Created attachment 145178 [details]
attachment-8070-0.html

Hi!

We've uploaded a new version of Krita to Play Store. Could you please update the app and check if there are still crashes?
Comment 7 Dmitry Kazakov 2022-01-07 12:39:54 UTC
Marking as waiting-for-info
Comment 8 pb.itoldyouso 2022-01-08 06:25:30 UTC
(In reply to Dmitry Kazakov from comment #7)
> Marking as waiting-for-info

Sorry for the Delay, but it's working now. Thank you!
Comment 9 Bug Janitor Service 2022-01-09 04:35:22 UTC
Thanks for your comment!

Automatically switching the status of this bug to REPORTED so that the KDE team
knows that the bug is ready to get confirmed.

In the future you may also do this yourself when providing needed information.
Comment 10 vanyossi 2022-01-11 01:26:51 UTC
Setting to resolved