Bug 436269

Summary:	Not able to launch after upgrading from 20.12.3 to 21.04.0 under Windows
Product:	[Applications] kdenlive	Reporter:	Gary Wang <wzc782970009>
Component:	Setup & Installation	Assignee:	Vincent PINON <vpinon>
Status:	RESOLVED INTENTIONAL
Severity:	normal	CC:	funnymonkey, julius.kuenzel, kde, larsen007, lrissman
Priority:	NOR
Version First Reported In:	21.04.0
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Other
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:

Description Gary Wang 2021-04-27 15:41:52 UTC

SUMMARY

Not able to launch after upgrading from 20.12.3 to 21.04.0 under Windows, using the installer.

STEPS TO REPRODUCE
1. Get the 20.12.3 version installed using the 20.12.3 version installer
2. Install the 21.04.0 version using the installer
3. Try launch kdenlive.exe

OBSERVED RESULT

After the splash screen, there is a dialog that says it's crashed last time and asks if I need to reset the config file. If choose Yes, the dialog will be shown again and again, if choose No, the dialog disappeared and the kdenlive.exe process also disappeared (seems exited or crashed).

EXPECTED RESULT

The program can launch.

SOFTWARE/OS VERSIONS
Windows: 10 Home, 2H12, 19042.928

ADDITIONAL INFORMATION
System language: Simplified Chinese
Installer Hash: 7c397da79f3006eef17a6c4dc0511fc1e6752f4d19f1007859ead2c3f8eea0ad *kdenlive-21.04.0.exe
Graphics Card: Intel(R) UHD Graphics 630 (It's a dual graphics card laptop, but it will use Integrated graphics by default, which is the Intel one)

I also use Arch with KDE and already upgraded to kdenlive 21.04.0. It works fine. Not sure if this information could help.

I'm not sure what other information needs to be provided so let me know if you need any additional information.

Comment 1 Julius Künzel 2021-04-27 16:54:08 UTC

Please try to uninstall Kdenlive completely and reinstall the new version afterwards. Please make also sure that "dbus-daemon.exe" is not running.

Does that solve your problem?

Comment 2 Lance Rissman 2021-04-27 17:07:03 UTC

I also ran into this.  I got it working by following these steps:

1) Uninstall 20.12.3
2) Remove/Rename the folder C:\program files\kdenlive
3) Install 21.04
4) Launch

Comment 3 Gary Wang 2021-04-28 05:07:43 UTC

Thanks! After uninstalling 20.12.3 and then install 21.04.0 instead of use the 21.04.0 installer to upgrade, it's able to launch now. It still shows the reset configuration dialog but after that, the program can run!

I just notice on the download page from kdenlive.org it says "Windows: Uninstall old version. Then install version 21.04.0.", I probably missed this notice while I download at the first time. Sorry about that.

I'll change the status to resolve then.

Thanks again for the help!

Comment 4 funnymonkey 2021-04-28 10:45:42 UTC

*** Bug 436267 has been marked as a duplicate of this bug. ***

Comment 5 Julius Künzel 2021-05-09 12:41:00 UTC

Thanks for the feedback. You haven't missed the note, we added it after the bug report…

Comment 6 Julius Künzel 2021-05-13 17:58:13 UTC

*** Bug 437047 has been marked as a duplicate of this bug. ***

Comment 7 Julius Künzel 2021-05-16 13:38:34 UTC

*** Bug 436414 has been marked as a duplicate of this bug. ***