Bug 433997

Summary: Digikam does not open
Product: [Applications] digikam Reporter: Richard Thoma <richard>
Component: Bundle-MacOSAssignee: Digikam Developers <digikam-bugs-null>
Status: RESOLVED FIXED    
Severity: crash CC: caulier.gilles, metzpinguin, peter.morris1960
Priority: NOR    
Version: 7.2.0   
Target Milestone: ---   
Platform: macOS (DMG)   
OS: macOS   
Latest Commit: Version Fixed In: 7.2.0
Sentry Crash Report:
Attachments: Apple fail report
Apple Activity Monitor Sample
attachment-12422-0.html

Description Richard Thoma 2021-03-05 10:19:25 UTC
SUMMARY


STEPS TO REPRODUCE
1. 
2. 
3. 

OBSERVED RESULT I downloaded from https://mirrors.ircam.fr/pub/KDE/	
Installation completed but digikam does not open. I deleted and reinstalled but problem persisted


EXPECTED RESULT


SOFTWARE/OS VERSIONS
Windows: 
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION
Comment 1 caulier.gilles 2021-03-05 10:22:11 UTC
Apple M1 based computer ? If yes, you need to use Apple Roseta2 emulator... digiKam is not yet ported to M1 architecture...

Gilles Caulier
Comment 2 Maik Qualmann 2021-03-05 12:09:51 UTC
With your link to the KDE mirror it is not exactly clear which digiKam version you have installed. Only the release candidate of digiKam-7.2.0 supports MacOS Big Sur. Please use this link:

https://files.kde.org/digikam/

Maik
Comment 3 caulier.gilles 2021-03-05 17:39:16 UTC
The last build available on the download area work perfectly under Big Sur :

https://i.imgur.com/fWZDn7s.png

Gilles Caulier
Comment 4 Maik Qualmann 2021-03-05 19:09:46 UTC
From private mail:

Hi Maik,
I downloaded digikam from mirror website and, even though the installation was completed, the app did not open
I then downloaded from the website you sent / same thing. I downloaded Xcode and that didn’t help.
I am usin MacOs Big Sur 11.2.2 (the latest)
What’s wrong? I never had such a problem before with any app.
Please help.
Best Regards,
Richard Thoma
Comment 5 Maik Qualmann 2021-03-05 19:12:07 UTC
Have you completely removed the old digiKam version? As you can see on the screenshot from Gilles from comment 3 digiKam-7.2.0 (https://files.kde.org/digikam/) is running on Big Sur.

Maik
Comment 6 Peter 2021-03-14 16:40:47 UTC
Created attachment 136672 [details]
Apple fail report

This is the report which would be sent to Apple when a application is forced to close.
Comment 7 Peter 2021-03-14 16:42:51 UTC
Created attachment 136673 [details]
Apple Activity Monitor Sample

This is the sample from Apple Activity Monitor whilst the app is showing not responding in Activity Monitor.
Comment 8 Peter 2021-03-14 16:51:14 UTC
Hi,

I have installed the latest version from http://kde.mirror.anlx.net/ and https://mirrors.ukfast.co.uk/sites/kde.org/ftp/

Once installed which seems to go ok and clicking on the icon, a blue iris icon appears on the dock and then it immediately shows as "Not Responding", leaving it running does not seem to change anything.

I have attached the forced quit report which would go to Apple and a Sample taken from the Activity Monitor when it is showing Not responding. Hope this helps.

I have invested 100's of hours in DigiKam, I hope you can help me.
Comment 9 Maik Qualmann 2021-03-14 16:55:29 UTC
You are using an old version of digiKam that does not work with Big Sur. You have to use digiKam-7.2.0 from here:

https://files.kde.org/digikam/

So remove digiKam-7.1.0 and install digiKam-7.2.0.

Maik
Comment 10 caulier.gilles 2021-03-14 17:44:26 UTC
Nota : digiKam 7.1.0 was installed to /opt/digikam/

digiKam 7.2.0 is now installed in a compliant way for Apple in /Application/digiKam.org

Typically, installing 7.2.0 will remove /opt/digikam.

Gilles Caulier
Comment 11 Peter 2021-03-15 21:15:00 UTC
Thank you this has worked a treat. It's now rescanning my libraries, might take a while ha ha ha ....Thanks.
Comment 12 Peter 2021-03-15 21:17:00 UTC
Created attachment 136705 [details]
attachment-12422-0.html

Resolved perfect thank you.

Peter

On Sun, 14 Mar 2021 at 16:55, Maik Qualmann <bugzilla_noreply@kde.org>
wrote:

> https://bugs.kde.org/show_bug.cgi?id=433997
>
> --- Comment #9 from Maik Qualmann <metzpinguin@gmail.com> ---
> You are using an old version of digiKam that does not work with Big Sur.
> You
> have to use digiKam-7.2.0 from here:
>
> https://files.kde.org/digikam/
>
> So remove digiKam-7.1.0 and install digiKam-7.2.0.
>
> Maik
>
> --
> You are receiving this mail because:
> You are on the CC list for the bug.
Comment 13 Maik Qualmann 2021-03-15 21:40:24 UTC
Thanks Peter for the feedback.

Maik