Bug 432638

Summary:	unable to run okular installed via snapd
Product:	[Applications] okular	Reporter:	Lamba Chandi <lamba.chandi>
Component:	general	Assignee:	Scarlett Moore <sgmoore>
Status:	RESOLVED WORKSFORME
Severity:	normal	CC:	jr, sgmoore, sitter
Priority:	NOR
Version First Reported In:	unspecified
Target Milestone:	---
Platform:	Other
OS:	Linux
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:

Description Lamba Chandi 2021-02-08 12:26:07 UTC

SUMMARY
System is 64 bit CentOS 7
the Linux kernel is version 3.10.0-1160.11.1.el7.x86_64
Installed okular using snap (link below).
Okular is installed in Applications > Office , however clicking the Okular button in the location does nothing. 


STEPS TO REPRODUCE
1. installed following steps via https://snapcraft.io/install/okular/centos
2. Applications > Office > okular does not open when clicked.
3. Can not open .djvu or .pdf documents using okular

OBSERVED RESULT


EXPECTED RESULT


SOFTWARE/OS VERSIONS CentOS 7
Windows: 
macOS: 
Linux/KDE Plasma: I got gnome.
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION
sorry, im new to linux. I couldnt find all the information needed in the previous section.

Comment 1 Jonathan Riddell 2021-02-12 12:14:54 UTC

We have had this tested on neon and on centos and it works fine.  do reopen if you have any more information on what might be up.

Comment 2 Lamba Chandi 2021-02-17 10:37:19 UTC

Hello Jonathan Riddell,
Thanks for your comment.
I did not manage to run it yet.

So should I just ditch snapcraft and try something else? Also, what is the correct way of installation if not via snapcraft.io page that i shared? 

Btw what is neon here?

Warm regards,

Comment 3 Scarlett Moore 2022-10-31 17:23:53 UTC

Please install the latest from the snap store ( 22.08.2 ) https://snapcraft.io/okular
If it doesn't open via icon then...
Open a terminal and type /snap/bin/okular and provide terminal output.

Comment 4 Bug Janitor Service 2022-11-15 05:15:38 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!

Comment 5 Bug Janitor Service 2022-11-30 05:17:06 UTC

This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!