| Summary: | Message body not rendering | ||
|---|---|---|---|
| Product: | [Applications] kmail2 | Reporter: | Viktor Barzin <spam> |
| Component: | UI | Assignee: | kdepim bugs <kdepim-bugs> |
| Status: | RESOLVED WORKSFORME | ||
| Severity: | normal | CC: | montel |
| Priority: | NOR | ||
| Version: | 5.15.3 | ||
| Target Milestone: | --- | ||
| Platform: | Other | ||
| OS: | Linux | ||
| Latest Commit: | Version Fixed In: | ||
| Sentry Crash Report: | |||
| Attachments: | Screenshot of empty message body | ||
Hi, Could you send me as mbox your mail (you can send me in private email) Regards Hi Laurent, Thanks for getting back to me! I'm not quite sure how to do that (kmail n00b here). I'm not quite comfortable exporting all the kmail data. Can you please share what setting you are looking for? Another example of the issue - the email I received from your comment is completely empty. Here is the email source - https://privatebin.viktorbarzin.me/?dc3cbdf24f6560d2#3g6Tbfky3vRmnaEZB89DXMWGCpxsvhVNZjYtCXnU1AV7 Kind regards (In reply to Viktor Barzin from comment #2) > Hi Laurent, > > Thanks for getting back to me! > I'm not quite sure how to do that (kmail n00b here). I'm not quite > comfortable exporting all the kmail data. Can you please share what setting > you are looking for? > > Another example of the issue - the email I received from your comment is > completely empty. Here is the email source - > https://privatebin.viktorbarzin.me/ > ?dc3cbdf24f6560d2#3g6Tbfky3vRmnaEZB89DXMWGCpxsvhVNZjYtCXnU1AV7 > > Kind regards Works fine here. For the it's a theme bug. Could you change your colors ? configure->colors->"use custom color" or disable it if it's activated. For me the problem is not rendering is a color problem. Regards (In reply to Laurent Montel from comment #3) > (In reply to Viktor Barzin from comment #2) > > Hi Laurent, > > > > Thanks for getting back to me! > > I'm not quite sure how to do that (kmail n00b here). I'm not quite > > comfortable exporting all the kmail data. Can you please share what setting > > you are looking for? > > > > Another example of the issue - the email I received from your comment is > > completely empty. Here is the email source - > > https://privatebin.viktorbarzin.me/ > > ?dc3cbdf24f6560d2#3g6Tbfky3vRmnaEZB89DXMWGCpxsvhVNZjYtCXnU1AV7 > > > > Kind regards > > Works fine here. > For the it's a theme bug. > Could you change your colors ? > configure->colors->"use custom color" or disable it if it's activated. > For me the problem is not rendering is a color problem. > > Regards It does seem like a theme/UI issue but I tried changing both kmail's colors and system theme/appearance settings but nothing seems to help (restarted both kmail and plasma). The message preview (as well as opening a message in a new window) is empty - I cannot select any text whatsoever. I also tried removing/reinstalling the themes but the issue persists. Any other ideas? Kind regards Images and emojis do render hinting it might be a fonts error. Changing message fonts does not fix the issue unfortunately :/ My guess is that I'm having an issue with the message rendered component. Any hints how to debug that? Thanks UPDATE: I believe the issue is related to `kf5-webengineviewer` library. I am experiencing the same non-rendering behaviour in other apps that do some "rendering" of messages - akregator I also built kmail from source (including all dependencies) and the issue persists. Updating to the following versions fixed the issue: KDE Plasma Version: 5.20.90 KDE Frameworks Version: 5.78.0 Qt Version: 5.15.2 Thanks for the update; changing status. |
Created attachment 134570 [details] Screenshot of empty message body SUMMARY Message body is not rendering - neither as plain text nor as html. Any non-text content such as images or colors do render but any text content is missing. This applies only to message body. Message list and other parts of kmail work just fine. STEPS TO REPRODUCE 1. Open kmail 2. Open message 3. Message body not rendering OBSERVED RESULT Message body not rendering EXPECTED RESULT Message body rendering SOFTWARE/OS VERSIONS Windows: macOS: Linux/KDE Plasma: Fedora Rawhide (available in About System) KDE Plasma Version: 5.20.4 KDE Frameworks Version: 5.77.0 Qt Version: 5.15.2 ADDITIONAL INFORMATION