Bug 428155

Summary: doesnt detect pen, even when other programs do
Product: [Applications] krita Reporter: zachkuty
Component: Tablets (tablet issues are only very rarely bugs in Krita!)Assignee: Krita Bugs <krita-bugs-null>
Status: RESOLVED WORKSFORME    
Severity: normal CC: halla, tamtamy.tymona
Priority: NOR Keywords: triaged
Version First Reported In: unspecified   
Target Milestone: ---   
Platform: Microsoft Windows   
OS: Microsoft Windows   
Latest Commit: Version Fixed/Implemented In:
Sentry Crash Report:

Description zachkuty 2020-10-23 19:36:07 UTC 
SUMMARY
sometimes the program will not detect my drawing pen. i know this is a problem on Krita's side as on other programs it works fine. it only doesn't detect it on the canvas part, so every time it happens i have to hover over a toolbar and move it to where i want. it also sometimes doesn't detect pressure or the place where you paint being way off, despite my computer recognizing where the cursor is and the pressure.

STEPS TO REPRODUCE
1. 
2. 
3. 
I don't know, as for me it happens randomly and might be specific to me somehow
OBSERVED RESULT
doesn't detect pen/cursor

EXPECTED RESULT
detecting pen/cursor

SOFTWARE/OS VERSIONS
Windows: Windows 10
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION
I am using a huion pro 16
Comment 1 Halla Rempt 2020-10-24 10:30:31 UTC 
Well, no, this is not necessarily "a problem on Krita's side as on other programs it works fine". Tablet drivers keep per-application state settings, and often break that data. So it's most likely still a driver problem and can be fixed by resetting the driver's settings or reinstalling the driver.

In any case, it's not something we can actually debug, since it doesn't happen with our Huion test hardware.
Comment 2 Tiar 2020-12-13 22:32:33 UTC 
Please do as Halla suggested, and if it doesn't work, check out those too:
- switch to Windows Ink in Configure Krita -> Tablet Settings, restart your PC and see if it still happens
- as the last resort, you can contact Huion - they do want to keep their tablet drivers compatible with Krita so it would be good if they knew there is a problem, and for that, it's always better if the owner of the hardware contacts them because then it can be tested etc.

I'm switching the report to NeedsInfo.
Comment 3 Bug Janitor Service 2020-12-28 04:35:00 UTC 
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 4 Bug Janitor Service 2021-01-12 04:34:32 UTC 
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!