Bug 426031

Summary:	Printing on HP Officejet Pro 6830 does not work via USB and WLAN
Product:	[KDE Neon] neon	Reporter:	Michael Josenhans <michael.josenhans>
Component:	general	Assignee:	Neon Bugs <neon-bugs-null>
Status:	RESOLVED DOWNSTREAM
Severity:	normal	CC:	jr, michael.josenhans, neon-bugs-null, plasma-bugs-null, sitter
Priority:	NOR
Version First Reported In:	unspecified
Target Milestone:	---
Platform:	Neon
OS:	Linux
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:
Attachments:	Screen shot of printer queue Printer Queue Screenshot

Description Michael Josenhans 2020-08-31 19:20:18 UTC

SUMMARY


STEPS TO REPRODUCE
1. Print anything e.g. in Libre Office
2. View Printer Queue of HP Officejet Pro 6830 connected via WLAN and USB


OBSERVED RESULT
One Printer Queue Says: 
'Waiting for printer Queue becoming available'
The other one says:
'Unable to locate printer "HP ... .local"'

EXPECTED RESULT
The printer prints the document.

SOFTWARE/OS VERSIONS
Windows: 
macOS: 
Linux/KDE Plasma: KDENeon KDE neon 5.19
(available in About System)
KDE Plasma Version: 5.19.4
KDE Frameworks Version: 5.73.0
Qt Version: 5.4.2

ADDITIONAL INFORMATION
- I tried to change the printer driver to the HP Officejet Pro 6830 cups driver, but same results. 
- Sometimes printing has worked, however I could not determine when. Sometimes the printing of the printer queue happened during KDE Neon power up.

Comment 1 Michael Josenhans 2020-08-31 19:21:45 UTC

Created attachment 131327 [details]
Screen shot of printer queue

Screen shot of printer queue

Comment 2 Michael Josenhans 2020-08-31 19:24:08 UTC

Created attachment 131328 [details]
Printer Queue Screenshot

Printer Queue Screenshot

Comment 3 Michael Josenhans 2020-08-31 19:28:17 UTC

This started soon after updating the KDE Neon basis to 20.04.

Note: 
On my Ubuntu 20.04 computer I had for a shot perion the same problems. But this got resolved within a week.

Comment 4 Christoph Feck 2020-09-10 10:19:34 UTC

Could you ask Ubuntu developers which fix they applied so that it can be included in neon?

Comment 5 Michael Josenhans 2020-09-10 12:11:47 UTC

I am no longer sure, whether it is really fixed at Ubuntu. Sometimes it works on KDE Neon and sometimes not. Same on Ubuntu.

Comment 6 Michael Josenhans 2020-09-16 20:59:37 UTC

I have the printer connected via USB and WLAN. 

I was the printer get working on WLAN again after deleting the printer within CUPS (In browser: http://localhost:631) and installed it again with hp-setup command-line tool.

I was not able to reinstall the USB driver with the command-line tool hp-setup.
Here I got the error message: "Unable to communicate with the device. Please check the device and try again."

Comment 7 Michael Josenhans 2020-09-16 21:31:54 UTC

The same happened with the same printer with my Ubuntu 20.04. laptop.

The error report is found here:
https://bugs.launchpad.net/ubuntu/+source/hplip/+bug/1895896

Comment 8 Christoph Feck 2020-09-17 06:53:10 UTC

Thanks for the reporting this downstream; changing status.