Bug 425595

Summary:	Krita only saved a blank canvas instead of my work
Product:	[Applications] krita	Reporter:	detour27
Component:	General	Assignee:	Dmitry Kazakov <dimula73>
Status:	RESOLVED NOT A BUG
Severity:	normal	CC:	dimula73
Priority:	NOR
Version:	4.3.0
Target Milestone:	---
Platform:	Compiled Sources
OS:	Microsoft Windows
Latest Commit:		Version Fixed In:
Sentry Crash Report:
Attachments:	save file that came up blank autosave file krita log

Description detour27 2020-08-20 14:34:42 UTC

SUMMARY
Krita didn't save my work.

STEPS TO REPRODUCE
1. Spend 2 hours working on an unsaved file
2. Save the file to ensure you don't lose work
3. Wake up in the morning and open file, find blank canvas instead.

OBSERVED RESULT
Saved work only to find a blank canvas.

EXPECTED RESULT
The two hours of work I'd put in.

SOFTWARE/OS VERSIONS
Windows: 10
macOS: ~
Linux/KDE Plasma: ~
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION

Comment 1 Dmitry Kazakov 2020-08-20 21:09:51 UTC

Hi, detour27!

Can you share the failing file with me? If it is not allowed to be published, you can send it to my mail: dimula73 at gmail dot com

Without the file I cannot help much.

Please also attach the contents of Help->Show Krita log for bugreports, it might have some clues.

Comment 2 detour27 2020-08-21 00:44:49 UTC

Created attachment 131061 [details]
save file that came up blank

Thanks for looking into this, I realize it was less than helpful bug report.

Comment 3 detour27 2020-08-21 00:45:12 UTC

Created attachment 131063 [details]
autosave file

Comment 4 detour27 2020-08-21 00:46:56 UTC

Created attachment 131064 [details]
krita log

Comment 5 detour27 2020-08-21 00:48:28 UTC

truthfully, recovering the work isn't that important. The issue did shake my confidence in using Krita as my main image editor though. Hopefully this can be resolved. Thanks again!

Comment 6 Bug Janitor Service 2020-08-21 04:33:12 UTC

Thanks for your comment!

Automatically switching the status of this bug to REPORTED so that the KDE team
knows that the bug is ready to get confirmed.

In the future you may also do this yourself when providing needed information.

Comment 7 Dmitry Kazakov 2020-08-24 10:18:04 UTC

Hi, detour27!

The attached file has a single green brush spot at the area behind the canvas bounds (at position 1088,448 px). Does it remind you anything?

https://pasteboard.co/JnPCBaI.png

And autosave has two green spots to the right of the canvas edge:

https://i.imgur.com/dN6u66q.png

The logs don't show any technical trouble while saving, and the files look perfectly correct format-wise.

Perhaps you have somehow accidentally overwritten the file with some other open file? E.g. in 'Windowed' mode you had some other document active while saving?

Comment 8 detour27 2020-08-24 13:50:20 UTC

Thanks for taking the time to look into this. I suppose I'll chalk this up to tiredness and unfamiliarity with Krita. I've been unable to reproduce the issue myself as well. Please consider the issue resolved (user error). If I can find a way to reproduce the issue consistently I'll reopen this issue.

Comment 9 Bug Janitor Service 2020-08-25 04:33:10 UTC

Thanks for your comment!

Automatically switching the status of this bug to REPORTED so that the KDE team
knows that the bug is ready to get confirmed.

In the future you may also do this yourself when providing needed information.

Comment 10 Dmitry Kazakov 2020-08-25 12:30:21 UTC

Hi, detour27!

Thanks a lot for your reply! Please don't hesitate to reopen the bug if you encounter it again. The issue sounds really critical :)