Bug 425523

Summary:	Problem accessing Aruba IMAP server
Product:	[Frameworks and Libraries] Akonadi	Reporter:	Valter Mura <valtermura>
Component:	IMAP resource	Assignee:	kdepim bugs <pim-bugs-null>
Status:	RESOLVED NOT A BUG
Severity:	major	CC:	a.samirh78
Priority:	NOR
Version First Reported In:	unspecified
Target Milestone:	---
Platform:	Neon
OS:	Linux
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:

Description Valter Mura 2020-08-18 23:25:25 UTC

SUMMARY

The IMAP configured resource isn't able to access the Aruba mail server

STEPS TO REPRODUCE
1. create the IMAP account with all correct parameters, as follows
- server type: IMAP
- server name: imaps.aruba.it
- user name: my_user_name as per instructions
- password: my_password
- security: SSL/TLS
- port: 993
- authentication: PLAIN (is it the same as "Normal" in Thunderbid?)

2. Try to connect

OBSERVED RESULT

the resource tries to connect but unsuccessfully, even if it indicates "ready"/"connecting", the mailbox and its folders cannot synchronize.

EXPECTED RESULT

it should be connect normally (e.g. like Thunderbird, configured in the same way)

SOFTWARE/OS VERSIONS
Operating System: KDE neon Testing Edition
KDE Plasma Version: 5.19.4
KDE Frameworks Version: 5.74.0
Qt Version: 5.14.2
Kernel Version: 5.4.0-42-generic
OS Type: 64-bit


ADDITIONAL INFORMATION

the resource worked normally since one month ago, up to 15th of July (date of last message received)
All my other accounts work fine (Gmail, Yahoo, Jpberlin)

Question: if it works well with Thunderbird, which is the problem with KMail?

Comment 1 Ahmad Samir 2020-09-14 17:26:56 UTC

Could you run kmail from terminal and post the output here?

Comment 2 Valter Mura 2020-09-21 19:51:19 UTC

(In reply to Ahmad Samir from comment #1)
> Could you run kmail from terminal and post the output here?

Sorry, but I solved the problem after several attempts. I delete completely the account and setup again, and finally it worked.
Sorry for the delay, I think this report can be safely closed.