| Summary: | Cannot add printer via GUI | ||
|---|---|---|---|
| Product: | [Frameworks and Libraries] print-manager | Reporter: | rbugman28 <rbugman28> |
| Component: | general | Assignee: | Daniel Nicoletti <dantti12> |
| Status: | RESOLVED FIXED | ||
| Severity: | normal | CC: | nate, noeerover |
| Priority: | NOR | ||
| Version: | 20.04 | ||
| Target Milestone: | --- | ||
| Platform: | Kubuntu | ||
| OS: | Linux | ||
| Latest Commit: | Version Fixed In: | 6.0.4 | |
| Sentry Crash Report: | |||
| Attachments: |
System Settings add printer error
printer_failure1.png printer_failure2.png forbidden_Screenshot_20240404_132023.png System_Screenshot_20240404_132454.png |
||
I think you added a screenshot of this bug report rather than the error message yo were seeing.
> OBSERVED RESULT
> Failed to get a list of devices: forbidden
> ADDITIONAL INFORMATION
> Cups error: NO root passwd
Seems like the printing system is configured to require the elevated privileges, but it didn't get them. Did it ask for your password at all during the process?
Created attachment 130762 [details] printer_failure1.png Yes, CUPS asked for a root password which is not set during a Kubuntu 20.04 install. Change root passwd by using sudo. Then changes are accepted using user root. User name/passwd is not accepted and results in failure. 18.04 work perfect, don't know what changed but most users wouldn't know how to do this. On Monday, August 10, 2020, 12:44:08 PM EDT, Nate Graham <bugzilla_noreply@kde.org> wrote: https://bugs.kde.org/show_bug.cgi?id=424942 Nate Graham <nate@kde.org> changed: What |Removed |Added ---------------------------------------------------------------------------- Resolution|--- |WAITINGFORINFO CC| |nate@kde.org Status|REPORTED |NEEDSINFO --- Comment #1 from Nate Graham <nate@kde.org> --- I think you added a screenshot of this bug report rather than the error message yo were seeing. > OBSERVED RESULT > Failed to get a list of devices: forbidden > ADDITIONAL INFORMATION > Cups error: NO root passwd Seems like the printing system is configured to require the elevated privileges, but it didn't get them. Did it ask for your password at all during the process? Created attachment 130763 [details]
printer_failure2.png
Dear Bug Submitter, This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging If you have already provided the requested information, please mark the bug as REPORTED so that the KDE team knows that the bug is ready to be confirmed. Thank you for helping us make KDE software even better for everyone! The print errors are attached We believe this is fixed in a later version of Plasma5 and the recently released Plasma6. Can you retest this and report back? Created attachment 168150 [details] forbidden_Screenshot_20240404_132023.png I get the error, but then I don't have another printer to test with. On Thursday, April 4, 2024 at 12:05:35 PM EDT, Mike <bugzilla_noreply@kde.org> wrote: https://bugs.kde.org/show_bug.cgi?id=424942 Mike <noeerover@gmail.com> changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |noeerover@gmail.com --- Comment #6 from Mike <noeerover@gmail.com> --- We believe this is fixed in a later version of Plasma5 and the recently released Plasma6. Can you retest this and report back? Created attachment 168151 [details]
System_Screenshot_20240404_132454.png
I think all Plasma5 versions will have this problem, in some scenarios. Should be fixed in Plasma6. |
Created attachment 130592 [details] System Settings add printer error SUMMARY Cannot add printer via GUI STEPS TO REPRODUCE 1. Open Printers - System Settings 2. Add printer 3. read error message OBSERVED RESULT Failed to get a list of devices: forbidden EXPECTED RESULT SOFTWARE/OS VERSIONS Windows: macOS: Linux/KDE Plasma: (available in About System) KDE Plasma Version: 5.18.5 KDE Frameworks Version: 5.68.0 Qt Version: 5.12.8 ADDITIONAL INFORMATION Cups error: NO root passwd Operating System: Kubuntu 20.04 KDE Plasma Version: 5.18.5 KDE Frameworks Version: 5.68.0 Qt Version: 5.12.8 Kernel Version: 5.4.0-42-generic OS Type: 64-bit Processors: 4 × Intel® Core™ i5-6500 CPU @ 3.20GHz Memory: 62.7 GiB of RAM