Bug 421191

Summary:	I hit 'save' twice before exiting Krita and I open it the next day and find that my file is gone and isn't being held as a backup option. It was hours of work that I had saved multiple times throughout the process and would desperately like it back.
Product:	[Applications] krita	Reporter:	macksharrit
Component:	General	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED NOT A BUG
Severity:	major	CC:	halla, mollysparks22, petruschka.hansche, tamtamy.tymona
Priority:	NOR
Version:	4.2.9
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description macksharrit 2020-05-08 15:05:02 UTC

SUMMARY


STEPS TO REPRODUCE
1. save the file multiple times throughout making it
2. save the file twice before closing the application
3. open application later and file is non-existent

OBSERVED RESULT
my file is gone

EXPECTED RESULT
that the file would be saved or included as a backup

SOFTWARE/OS VERSIONS
Windows: 
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION

Comment 1 Halla Rempt 2020-05-08 15:08:36 UTC

Where did you save the file to? What location on your drive?

Comment 2 Tiar 2020-05-08 15:13:19 UTC

Are you sure your Krita version is 4.2.9?

Please check out here for possible reasons: https://docs.krita.org/en/KritaFAQ.html#windows-krita-cannot-open-my-file-anymore

And here to see options for recovery... although in your case it doesn't seem likely: https://docs.krita.org/en/KritaFAQ.html#how-to-recover-my-files

And please attach the output from "Help" -> "Show Krita log for bug reports" to this bug report.

Comment 3 macksharrit 2020-05-08 15:36:24 UTC

(In reply to Tymond from comment #2)
> Are you sure your Krita version is 4.2.9?
> 
> Please check out here for possible reasons:
> https://docs.krita.org/en/KritaFAQ.html#windows-krita-cannot-open-my-file-
> anymore
> 
> And here to see options for recovery... although in your case it doesn't
> seem likely: https://docs.krita.org/en/KritaFAQ.html#how-to-recover-my-files
> 
> And please attach the output from "Help" -> "Show Krita log for bug reports"
> to this bug report.

I was able to find it deep in my folders after looking for awhile, this problem is fixed. I don't understand the last request.

Comment 4 Halla Rempt 2020-05-08 16:11:41 UTC

Never mind, this wasn't a bug...