Bug 421183

Summary: Crash at "SCAN" button press.
Product: [Applications] Skanlite Reporter: Michael Tiernan <Michael.Tiernan>
Component: generalAssignee: Kåre Särs <kare.sars>
Status: RESOLVED WORKSFORME    
Severity: crash    
Priority: NOR    
Version First Reported In: 2.1.0.1   
Target Milestone: ---   
Platform: Ubuntu   
OS: Linux   
Latest Commit: Version Fixed/Implemented In:
Sentry Crash Report:
Attachments: Trace of crash.
Trace of crash. (Many instances available, just grabbed this one.)

Description Michael Tiernan 2020-05-08 12:00:18 UTC
Created attachment 128252 [details]
Trace of crash.

SUMMARY
App crash at each attempt.
App finds scanners (wired & network) and seems to behave until requested to "Scan" which produces the ultimate crash. (Trace attached.)

STEPS TO REPRODUCE
1. Launch app.
2. Press "Scan" button.

OBSERVED RESULT


EXPECTED RESULT


SOFTWARE/OS VERSIONS
Windows: 
macOS: 
Linux/KDE Plasma: 
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION

Application: skanlite (2.1.0.1)

Qt Version: 5.12.4
Frameworks Version: 5.62.0
Operating System: Linux 5.3.0-51-generic x86_64
Distribution: Ubuntu 19.10

-- Information about the crash:
<In detail, tell us what you were doing  when the application crashed.>

The crash can be reproduced every time.

-- Backtrace:
A useful backtrace could not be generated

Report to https://bugs.kde.org/
Comment 1 Michael Tiernan 2020-05-08 12:01:50 UTC
Created attachment 128253 [details]
Trace of crash. (Many instances available, just grabbed this one.)

A second example.
Comment 2 Kåre Särs 2020-05-08 12:20:44 UTC
Thanks for the report.

Can you install debug symbols for sane (sane-dbg on ubuntu) and try to reproduce the crash? The debug symbols could help with locating the problem.

The current crash dump indicates that the crash is in the genesys scanner backend.

Do you get the same crash with xsane?

Thanks,
  Kåre
Comment 3 Bug Janitor Service 2020-05-23 04:33:11 UTC
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!
Comment 4 Bug Janitor Service 2020-06-07 04:33:09 UTC
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!