Bug 411647

Summary: regression: adding a new imap account prompts no error but no directory tree is created
Product: [Applications] kmail2 Reporter: avlas <jsardid>
Component: generalAssignee: kdepim bugs <kdepim-bugs>
Status: REPORTED ---    
Severity: normal CC: svckd
Priority: NOR    
Version: unspecified   
Target Milestone: ---   
Platform: Other   
OS: Linux   
Latest Commit: Version Fixed In:
Sentry Crash Report:

Description avlas 2019-09-06 17:09:24 UTC 
I tried to add a new imap account. The process triggers no errors and everything seems fine. However, the directory tree (inbox, sent, etc) is not created. Tried several times with same result every time.

This is an office 365 account, analogous to another I configured few months before with no issue, so I suppose this is some sort of regression.

Also, adding the account to Trojita works just fine, so it doesn't seem to be something internal to the servers.

Could you please try to add a new imap account to see if you can reproduce the issue in your system? Not sure if the issue in kmail is specific for office365 imap accounts or general.

Any help is more than appreciated!

SOFTWARE/OS VERSIONS

Operating System: KDE neon 5.16
KDE Plasma Version: 5.16.5
KDE Frameworks Version: 5.61.0
Qt Version: 5.12.3
Kernel Version: 5.0.0-27-generic
OS Type: 64-bit
Processors: 8 × Intel® Core™ i5-8350U CPU @ 1.70GHz
Memory: 15.4 GiB
Comment 1 Nuno Costa 2019-11-05 20:59:20 UTC 
Related with bug 408354.
Comment 2 avlas 2019-11-05 21:06:33 UTC 
It doesn't seem related, as this one doesn't have anything to do with local mail, but not sure.

At some point I found an alternative way to add an email account in Kmail that did work. This was some months ago, so I don't totally recall.

But for the case other users suffer this, they could explore alternative ways to create the account, as it seems based on my experience that one is troublesome and the other is not.
Comment 3 Nuno Costa 2019-11-05 21:13:53 UTC 
You are right.
When I read "directory tree is not created", remembered about the bug I mentioned because when I first saw the issue, the folders where not being created in the filesystem. I found out later that they where created on a different (incorrect) path.
Comment 4 avlas 2019-11-05 21:16:06 UTC 
(In reply to keitalbame from comment #3)
> You are right.
> When I read "directory tree is not created", remembered about the bug I
> mentioned because when I first saw the issue, the folders where not being
> created in the filesystem. I found out later that they where created on a
> different (incorrect) path.

I see. It might still be the same underlying issue, but it's not obvious.