Bug 410476

Hi!

Does Krita crash in a moment or first freezes for a dozen of seconds?

Hm, I cannot reproduce that on my macbook pro. 

* Could you please add the information from About This Mac to the bug report ?
* Could you check whether this happens with a clean config (https://docs.krita.org/en/KritaFAQ.html#resetting-krita-configuration)

Hello,

Thanks for your answer.
Krita crash a few seconds after being used. It can crash after register my work if it hasn’t crashed before. But it usually closed right after less than two minutes of uses. 

Elise


> Le 1 août 2019 à 09:34, Dmitry Kazakov <bugzilla_noreply@kde.org> a écrit :
> 
> https://bugs.kde.org/show_bug.cgi?id=410476
> 
> Dmitry Kazakov <dimula73@gmail.com> changed:
> 
>           What    |Removed                     |Added
> ----------------------------------------------------------------------------
>                 CC|                            |dimula73@gmail.com
> 
> --- Comment #1 from Dmitry Kazakov <dimula73@gmail.com> ---
> Hi!
> 
> Does Krita crash in a moment or first freezes for a dozen of seconds?
> 
> -- 
> You are receiving this mail because:
> You reported the bug.

Hello, 

Thanks for your answer !
How can I access to the library in order to reset please ?
I don’t know how to access on my Mac...

Many thanks, 

Elise


> Le 1 août 2019 à 09:55, Boudewijn Rempt <bugzilla_noreply@kde.org> a écrit :
> 
> https://bugs.kde.org/show_bug.cgi?id=410476
> 
> Boudewijn Rempt <boud@valdyas.org> changed:
> 
>           What    |Removed                     |Added
> ----------------------------------------------------------------------------
>            Summary|Huge crash with krita 4.2.4 |Crash on startup with krita
>                   |on Mac OSX                  |4.2.4 on Mac OSX
>         Resolution|---                         |WAITINGFORINFO
>             Status|REPORTED                    |NEEDSINFO
>                 CC|                            |boud@valdyas.org
>            Version|git master                  |4.2.4
> 
> --- Comment #2 from Boudewijn Rempt <boud@valdyas.org> ---
> Hm, I cannot reproduce that on my macbook pro. 
> 
> * Could you please add the information from About This Mac to the bug report ?
> * Could you check whether this happens with a clean config
> (https://docs.krita.org/en/KritaFAQ.html#resetting-krita-configuration)
> 
> -- 
> You are receiving this mail because:
> You reported the bug.

Hi Elise,

Open a new finder window. Press command-shift-g and type ~/Library/Preferences and press the Go button. Finder will then show the right location. Remove everthing that starts krita.

Created attachment 121877 [details]
attachment-30187-0.txt

Many thanks, I found but nothing starts with krita. I attached a picture of my screen.

Created attachment 121878 [details]
image1.jpeg

I'm sorry, but that doesn't show everything in that folder. Could you try the following:

* Open Terminal.app 
* type 'ls ~/Library/Preferences/krita*' (withough the quotes)

That should show at least a kritarc and a kritadisplayrc file. Then:

* type 'rm ~/Library/Preferences/krita*' (without the quotes)

I found and deleted it. 

I tried to re use krita and the crash keeps happening .....

Elise


> Le 1 août 2019 à 10:15, Boudewijn Rempt <bugzilla_noreply@kde.org> a écrit :
> 
> https://bugs.kde.org/show_bug.cgi?id=410476
> 
> --- Comment #8 from Boudewijn Rempt <boud@valdyas.org> ---
> I'm sorry, but that doesn't show everything in that folder. Could you try the
> following:
> 
> * Open Terminal.app 
> * type 'ls ~/Library/Preferences/krita*' (withough the quotes)
> 
> That should show at least a kritarc and a kritadisplayrc file. Then:
> 
> * type 'rm ~/Library/Preferences/krita*' (without the quotes)
> 
> -- 
> You are receiving this mail because:
> You reported the bug.

It seems to work now !

If it happen to crash again, I’ll dot it again. 

Many many thanks for your help, 
Elise


> Le 1 août 2019 à 10:15, Boudewijn Rempt <bugzilla_noreply@kde.org> a écrit :
> 
> https://bugs.kde.org/show_bug.cgi?id=410476
> 
> --- Comment #8 from Boudewijn Rempt <boud@valdyas.org> ---
> I'm sorry, but that doesn't show everything in that folder. Could you try the
> following:
> 
> * Open Terminal.app 
> * type 'ls ~/Library/Preferences/krita*' (withough the quotes)
> 
> That should show at least a kritarc and a kritadisplayrc file. Then:
> 
> * type 'rm ~/Library/Preferences/krita*' (without the quotes)
> 
> -- 
> You are receiving this mail because:
> You reported the bug.

If it happens again, please reopen this bug report and attach the kritarc file so we can try to figure out what's up.