Bug 408620

Summary:	Not able to view full PDF
Product:	[Applications] okular	Reporter:	Matt <mattcowin82>
Component:	PDF backend	Assignee:	Okular developers <okular-devel>
Status:	RESOLVED UPSTREAM
Severity:	minor	CC:	aacid, haxtibal, oliver.sander
Priority:	NOR
Version:	1.7.0
Target Milestone:	---
Platform:	Ubuntu
OS:	Linux
Latest Commit:		Version Fixed In:
Sentry Crash Report:
Attachments:	OCA Study Guide

Description Matt 2019-06-12 18:06:31 UTC

SUMMARY


STEPS TO REPRODUCE
1. Deleted the copy of PDF
2. Uninstalled Okular
3. Reinstalled Okular and redownloaded the PDF
4. Checked other PDF viewers (Chrome, Adobe Reader) and am able to view the 
full PDF

OBSERVED RESULT
The PDF is a book to study for a test. It starts midway through chapter 2

EXPECTED RESULT
The expected result is the ability to view the full book


SOFTWARE/OS VERSIONS
Windows: 
macOS: 
Linux/KDE Plasma: Ubuntu 19.04
(available in About System)
KDE Plasma Version: 
KDE Frameworks Version: 
Qt Version: 

ADDITIONAL INFORMATION

Comment 1 Albert Astals Cid 2019-06-12 18:09:27 UTC

The expected input for a bug like tis is said PDF file

Comment 2 Bug Janitor Service 2019-06-27 04:33:13 UTC

Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!

Comment 3 Matt 2019-06-27 13:23:30 UTC

I don't see an option that says PDF file, so I switched it to PDF backend

Comment 4 Oliver Sander 2019-06-27 13:26:26 UTC

What Albert means is that it is not possible to investigate this problem without the problematic pdf file.  Can you please attach the file you are having trouble with to this bug report?  (But note that this is a public bug tracker: do not attach confidential files here)

Comment 5 Matt 2019-06-27 13:29:30 UTC

Created attachment 121185 [details]
OCA Study Guide

Sorry, I didn't understand the request at first. Page 55 is the first one that I can go to on this PDF with the Okular PDF reader. Please let me know if I need to add anymore information.

Comment 6 Oliver Sander 2019-06-27 13:36:55 UTC

Confirmed with the Okular from git master. Atril shows the complete book, so not clear whether this can be blamed on poppler.

Comment 7 Matt 2019-06-27 13:38:23 UTC

Ok, thanks. I will see if there is some kind of memory storage that I can clear and try again. Thank you so much.

Comment 8 Albert Astals Cid 2019-07-18 22:04:51 UTC

Oliver of course it's poppler, we don't do any PDF handling.

Please report the issue at https://gitlab.freedesktop.org/poppler/poppler/issues

Comment 9 Tobias Deiminger 2019-07-19 06:23:11 UTC

For me the bug shows different (okular + poppler master): I can see the whole book , both scrolling and navigating with TOC works. But Okular lets me even scroll beyond the end. I.e., the last page is the EULA page, shown as Page 315 of 435 in Okulars Page Bar. But then I can scroll further from 316 to 435, where each page is shown as solid black.