Bug 403273

Summary:	Not able to access files from the smartphone using dolphin
Product:	[Applications] dolphin	Reporter:	LEGXIII
Component:	bars: filter	Assignee:	Dolphin Bug Assignee <dolphin-bugs-null>
Status:	RESOLVED FIXED
Severity:	critical	CC:	nate
Priority:	NOR
Version First Reported In:	18.04.3
Target Milestone:	---
Platform:	Kubuntu
OS:	Linux
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:

Description LEGXIII 2019-01-16 15:44:17 UTC

SUMMARY:

Not able to access files from the smartphone using dolphin. If I am using USB Debugger in the developer options from Android, the problem remains, however using a other file manager it works perfectly! Error message: the process for mtp protocol died unexpectedly


STEPS TO REPRODUCE
1. Install Kubuntu 18.10.
2. Plugg in Android 9 phone (Motorola X4).
3. Select File Manager from the phone.
4. Error message: "the process for mtp protocol died unexpectedly" and I cannot access files.
5. Using USB debugger from the Android developer options does not work.

OBSERVED RESULT

Not able to retain my files.


EXPECTED RESULT

Using a other file manager it works fine, which would be excepted.


SOFTWARE/OS VERSIONS: Kubuntu 18.10
Windows: 
MacOS: 
Linux/KDE Plasma: ubuntu 18.10
(available in About System)
KDE Plasma Version: 5.13.5
KDE Frameworks Version: 5.50.0
Qt Version: 5.11.1

ADDITIONAL INFORMATION

Kubuntu x64, newly installed
AMD Ryzen 1700X
16GB DDR4 RAM
Motorola X4, Android 9

Comment 1 Nate Graham 2019-01-17 02:52:50 UTC

Good news: MTP was substantially improved (rewritten really) in KDE APplications 18.12 to fix this issue!

Comment 2 LEGXIII 2019-01-19 13:26:46 UTC

(In reply to Nate Graham from comment #1)
> Good news: MTP was substantially improved (rewritten really) in KDE
> APplications 18.12 to fix this issue!

How do I update to the latest version if I am on Kubuntu 18.10?
sudo apt update and sudo apt full-upgrade tells me I am up to date. Do I need to wait for 19.04?

Comment 3 Nate Graham 2019-01-19 14:53:18 UTC

(K)Ubuntu is a discrete release distro, so for the most part, you don't. Waiting for 19.04 is probably your best bet, but if you can't wait, you can always build from source (https://community.kde.org/Get_Involved/development#Applications; make sure to build kio-extras as well as Dolphin) or try the Flatpak nightly build of Dolphin (https://community.kde.org/Guidelines_and_HOWTOs/Flatpak#Applications)if you can't wait.

Comment 4 LEGXIII 2019-01-20 12:37:45 UTC

(In reply to Nate Graham from comment #3)
> (K)Ubuntu is a discrete release distro, so for the most part, you don't.
> Waiting for 19.04 is probably your best bet, but if you can't wait, you can
> always build from source
> (https://community.kde.org/Get_Involved/development#Applications; make sure
> to build kio-extras as well as Dolphin) or try the Flatpak nightly build of
> Dolphin
> (https://community.kde.org/Guidelines_and_HOWTOs/Flatpak#Applications)if you
> can't wait.

Thanks dude for your support and time.

I will just wait when 19.04 is out, I am still a novice user who likes minimal packages installed. Will donate to KDE project in the future :)