Bug 397509

Make sure you store your project file on desktop or another save place.
Delete the folder with Kdenlive, then follow this step: https://forum.kde.org/viewtopic.php?f=269&t=152358

Kdenlive should start again.

(In reply to fritzibaby from comment #1)
> Make sure you store your project file on desktop or another save place.
> Delete the folder with Kdenlive, then follow this step:
> https://forum.kde.org/viewtopic.php?f=269&t=152358
> 
> Kdenlive should start again.

Thanks for the quick answer. But unfortunately nothing changed. I renamed the "kdenliverc" as suggested. I put the kdenlive directory in the user area. Nothing. I tried to copy the project files in the desktop (anyway, they were in the user "video" directory). I tried both to open kdenlive directly through the exe, and opening a project. Nothing. Everytime it crashes at the start.

What you can try is:

- delete the Kdenlive folder inside local: Windows+R -> APPDATA -> in the folder c:/users/USERNAME/appdata/local search for folder Kdenlive and delete that folder (no worries only cache data and user settings which you can redo afterwards)

- download 18.04.01d build for windows: https://files.kde.org/kdenlive/release/Kdenlive-18.04.1d-w64.zip

unzip to the desktop. Go inside the Kdenlive folder and start Kdenlive.exe.

If Kdenlive still crashes, please check if you get a crash log: hit Windows-key+r -> eventvwr -> in the Event Viewer -> check the log inside Critical and Error. Post the error which Kdenlive is involved.

(In reply to fritzibaby from comment #3)
> What you can try is:
> 
> - delete the Kdenlive folder inside local: Windows+R -> APPDATA -> in the
> folder c:/users/USERNAME/appdata/local search for folder Kdenlive and delete
> that folder (no worries only cache data and user settings which you can redo
> afterwards)
> 
> - download 18.04.01d build for windows:
> https://files.kde.org/kdenlive/release/Kdenlive-18.04.1d-w64.zip
> 
> unzip to the desktop. Go inside the Kdenlive folder and start Kdenlive.exe.
> 
> If Kdenlive still crashes, please check if you get a crash log: hit
> Windows-key+r -> eventvwr -> in the Event Viewer -> check the log inside
> Critical and Error. Post the error which Kdenlive is involved.

Hi, thanks again for the support.

I did everything and the program still crashes. Here is the extract of the crash event property from the event viewer. (Sorry, it's in italian).

Nome dell'applicazione che ha generato l'errore: kdenlive.exe, versione: 0.0.0.0, timestamp: 0x5af1fdff
Nome del modulo che ha generato l'errore: unknown, versione: 0.0.0.0, timestamp: 0x00000000
Codice eccezione: 0xc0000005
Offset errore 0x0000000000000000
ID processo che ha generato l'errore: 0x22e4
Ora di avvio dell'applicazione che ha generato l'errore: 0x01d435528ba2934f
Percorso dell'applicazione che ha generato l'errore: C:\Users\giona\Desktop\Kdenlive-18.04.1\kdenlive.exe
Percorso del modulo che ha generato l'errore: unknown
ID segnalazione: 5ee4c2f8-1b2f-4afa-a11a-e2435e05e207
Nome completo pacchetto che ha generato l'errore: 
ID applicazione relativo al pacchetto che ha generato l'errore:

here's another format of the event details (xml format). Hope it helps:


- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2018-08-16T11:16:20.036733000Z" /> 
  <EventRecordID>37769</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>BLACKWARRIOR</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>kdenlive.exe</Data> 
  <Data>0.0.0.0</Data> 
  <Data>5af1fdff</Data> 
  <Data>unknown</Data> 
  <Data>0.0.0.0</Data> 
  <Data>00000000</Data> 
  <Data>c0000005</Data> 
  <Data>0000000000000000</Data> 
  <Data>22e4</Data> 
  <Data>01d435528ba2934f</Data> 
  <Data>C:\Users\giona\Desktop\Kdenlive-18.04.1\kdenlive.exe</Data> 
  <Data>unknown</Data> 
  <Data>5ee4c2f8-1b2f-4afa-a11a-e2435e05e207</Data> 
  <Data /> 
  <Data /> 
  </EventData>
  </Event>

According the crash-log it’s difficult to say because Kdenlive crashes itself. No external module involved like MLT.

If you work on Windows 10 please update your graphic card driver (do you have a NVIDIA card?).

I saw crashes of incompatibility of graphic card with the newest Windows updates.
After you have updated the driver re-start the computer and try again by starting Kdenlive.exe.

(In reply to fritzibaby from comment #6)
> According the crash-log it’s difficult to say because Kdenlive crashes
> itself. No external module involved like MLT.
> 
> If you work on Windows 10 please update your graphic card driver (do you
> have a NVIDIA card?).
> 
> I saw crashes of incompatibility of graphic card with the newest Windows
> updates.
> After you have updated the driver re-start the computer and try again by
> starting Kdenlive.exe.

Thanks again! This time it worked! Turned out that my video driver disinstalled himself! I really don't know why...

We are free to close this call. There is another remaining issue, which is the one that originated everything. I opened another ticket for that (Bug 397524). Please help me with this so that I can put an end to this work! :)

Created attachment 114456 [details]
Kdenlive-kill.bat

Glad you could solved the issue. But make sure that after you close Kdenlive you run attached batch file to kill all remaining processes.

put on resolved