Bug 392857

Summary: program won't open -- crashes with python script error
Product: [Applications] krita Reporter: Antoine Aubry <antoine_aubry>
Component: GeneralAssignee: Krita Bugs <krita-bugs-null>
Status: RESOLVED FIXED    
Severity: normal CC: scottpetrovic
Priority: NOR    
Version First Reported In: 4.0   
Target Milestone: ---   
Platform: Microsoft Windows   
OS: Microsoft Windows   
Latest Commit: Version Fixed/Implemented In:
Sentry Crash Report:
Attachments: error message that comes up upon crash

Description Antoine Aubry 2018-04-08 05:59:52 UTC
Created attachment 111897 [details]
error message that comes up upon crash

Error message attached.   Just installed Krita 4.0.0. using the file named krita-x64-4.0.0-setup.exe from your site. Once it was installed I am not able to bring it up because it crashes with the attached error message when I tried to run it.  Repeated attempts all end in the same crash and error message; re-booting my computer does not fix the issue.  This is on a Windows 10 64-bit laptop.  Please let me know if there's any other information you need.
Thank you.   -- Antoine
Comment 1 Scott Petrovic 2018-04-17 17:47:13 UTC
Can you try out 4.0.1 and let us know if this is still happening. There were a few python bugs that were fixed in the latest bug fix release. We haven't received any other bug reports with this issue.
Comment 2 Antoine Aubry 2018-04-17 19:46:15 UTC
Hi Scott,
  As you suggested in your 2018-04-17 17:47:13 UTC comment I have now tried out 4.0.1 and found that the crash no longer occurs and I am able to bring up Krita successfully.  Thank you very much!  Great job.

Antoine
Comment 3 Antoine Aubry 2018-04-17 19:47:45 UTC
(In reply to Scott Petrovic from comment #1)
> Can you try out 4.0.1 and let us know if this is still happening. There were
> a few python bugs that were fixed in the latest bug fix release. We haven't
> received any other bug reports with this issue.

Issue is fixed in 4.0.1.  Thanks Scott!!