Bug 387966

Summary:	[UGEE] Krita causes my tablet pen to stop working
Product:	[Applications] krita	Reporter:	rajack5
Component:	Tablets (tablet issues are only very rarely bugs in Krita!)	Assignee:	Krita Bugs <krita-bugs-null>
Status:	CLOSED UPSTREAM
Severity:	normal	CC:	br.griffin, halla
Priority:	NOR
Version First Reported In:	3.3.2
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:		Version Fixed/Implemented In:
Sentry Crash Report:

Description rajack5 2017-12-16 16:35:48 UTC

Whenever I open Krita my pen suddenly stops functioning properly. It moves to the right side of the screen and will only move up and down. Even after closing Krita then pen will still be stuck in that position. I thought it was my tablet and pen, so I uninstalled and re-installed the driver and it worked again with other programs, but then when I opened Krita, the pen started malfunctioning again. I uninstalled Krita and re-installed and the same issue occurred. 

I use an Ugee tablet monitor on Windows10.

Comment 1 Halla Rempt 2017-12-16 16:38:32 UTC

I'm sorry, but Ugee tablets are about the most problematic out there (after Trust and Genius). We don't have the actual hardware to test with, but their drivers are horrifically buggy, and we just cannot work around the bugs. Please report a bug to Ugee... It's their stuff that's broken.

Note: uninstalling and reinstalling Krita will never, ever make any difference, unless the problem is that an antivirus application has damaged some of the installed binaries.

Comment 2 Halla Rempt 2018-01-03 15:36:37 UTC

Please try to reset the Ugee configuration or reinstall the Ugee drivers. We cannot do anything about this since we do not have access to the hardware. https://docs.krita.org/List_of_Tablets_Supported shows that nobody has reported a working setup with Ugee, though.