Bug 387076

Summary: cannot save, cannot create file for output
Product: [Applications] krita Reporter: B. <cucumber1109>
Component: GeneralAssignee: Krita Bugs <krita-bugs-null>
Status: RESOLVED FIXED    
Severity: normal CC: alvin, halla
Priority: NOR    
Version First Reported In: 3.3.1   
Target Milestone: ---   
Platform: Microsoft Windows   
OS: Microsoft Windows   
Latest Commit: Version Fixed/Implemented In:
Sentry Crash Report:
Attachments: cound not save for output

Description B. 2017-11-18 16:56:59 UTC
Created attachment 108949 [details]
cound not save for output

I get this error every time i want to save.
Jpeg, png, .kra basically all of them.
Tried to save it at different places on my computer it doesn't let me.
Comment 1 Halla Rempt 2017-11-18 17:43:53 UTC
Have you got any non-microsoft "security" software like Total Defender installed?
Comment 2 B. 2017-11-18 18:15:50 UTC
I've been using Bitdefender in the past 4 years. It never picked up Krita as a threat. 
I tried to save while disabling bitdefender but got the same problem.
Uninstalled & reinstalled krita and restarted my laptop. All drivers are updated.
Comment 3 Alvin Wong 2017-11-18 18:56:41 UTC
It's most likely the ransomware protection "feature" of Bitdefender 2017 blocking access, see Bug 384755. You need to add Krita to the exclusion list.
Comment 4 B. 2017-11-18 23:26:20 UTC
Okay. I got it working now, thank you.

I reinstalled krita to another different drive and bitdefender started screaming "ransomware warning" at me this time. I wish BD popped up that warning before, that would've spared me some headaches... :/

Thank you very much for your help! Much appreciated!