| Summary: | Krita crash at the opening | ||
|---|---|---|---|
| Product: | [Applications] krita | Reporter: | celineccochard |
| Component: | Tablets (tablet issues are only very rarely bugs in Krita!) | Assignee: | Krita Bugs <krita-bugs-null> |
| Status: | RESOLVED WORKSFORME | ||
| Severity: | crash | CC: | alvin |
| Priority: | NOR | Keywords: | triaged |
| Version First Reported In: | 3.3.2 | ||
| Target Milestone: | --- | ||
| Platform: | Microsoft Windows | ||
| OS: | Microsoft Windows | ||
| Latest Commit: | Version Fixed In: | ||
| Sentry Crash Report: | |||
| Attachments: |
last backtrace
second backtrace |
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Description
celineccochard
2017-11-15 17:29:38 UTC
I'm sorry but this has too little information for us to get anything helpful out of it. You could've at least click on the "Show problem details" button and provide us with the content shown. Please follow https://docs.krita.org/Dr._Mingw_debugger to get a backtrace and attach it here. Also, please let us know the operating system you are using and the specs of your PC, especially the graphics card details. Created attachment 108883 [details]
last backtrace
Sorry for giving so little. I have used Krita since a long time, but since 5 month I refuse to open without giving any message of error. I am using Windows 10, processor "Intel(R) Core (TM) i5-4210U CPU", type of system 64 bit. My computer is an Acer Extensa 2510, my graphics card is "Intel(R) HD Graphics Family. T attached my last backtrace too. Ask if you need more information. I'm sorry but I have no idea how to make use of the file you attached. May I ask how you got the file? Do you not get a backtrace by following the instructions on https://docs.krita.org/Dr._Mingw_debugger? Sorry... there seems to be an issue with the Krita 3.3.2 packages which means a backtrace may not be generated... Can you test with Krita 3.3.1? If it crashes it should generate a backtrace properly. Created attachment 108898 [details]
second backtrace
I test with Krita 3.3.1 and this time it gave me a proper backtrace Thanks for the info. From the backtrace, it would appear to be an issue with the WinTab driver you have installed for your drawing tablet. May I ask what tablet (brand and model) are you using? Can you try updating or reinstalling the tablet driver? Dear Bug Submitter, This bug has been in NEEDSINFO status with no change for at least 15 days. Please provide the requested information as soon as possible and set the bug status as REPORTED. Due to regular bug tracker maintenance, if the bug is still in NEEDSINFO status with no change in 30 days, the bug will be closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging If you have already provided the requested information, please set the bug status as REPORTED so that the KDE team knows that the bug is ready to be confirmed. Thank you for helping us make KDE software even better for everyone! Dear Bug Submitter, This bug has been in NEEDSINFO status with no change for at least 30 days. The bug is now closed as RESOLVED > WORKSFORME due to lack of needed information. For more information about our bug triaging procedures please read the wiki located here: https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging Thank you for helping us make KDE software even better for everyone! |