Bug 384504

Summary: Stylus loses tracking after a stroke
Product: [Applications] krita Reporter: Steve Robo <srrobichaud92>
Component: Tablets (tablet issues are only very rarely bugs in Krita!)Assignee: Krita Bugs <krita-bugs-null>
Status: RESOLVED WORKSFORME    
Severity: major CC: alvin, halla
Priority: NOR    
Version First Reported In: 3.2.1   
Target Milestone: ---   
Platform: Microsoft Windows   
OS: Microsoft Windows   
Latest Commit: Version Fixed/Implemented In:
Sentry Crash Report:
Attachments: Krita Log

Description Steve Robo 2017-09-08 20:07:10 UTC 
When I start up everything is fine, I can see the cursor and the preview icon for the brush. However if I draw a line, when I lift my pen high enough to lose tracking and bring it back down, the cursor will come back but the preview for the brush stays where the stroke finished and does not allow me to continue drawing. I have to move my physical mouse or move my pen out of Krita and back to continue drawing. (Note if I don't lift the pen high enough to loose tracking it works fine, however I lift my pen often to click on things or just pause for a minute causing frustration when I want to start drawing again)

I've tried different versions even just jumped to the newest version and still have the issue. I've tried re-installing, turning off and on openGL. Not sure what the issue could be. 

It's repeatable and happens every time I use Krita.

Thank you for your time.
Comment 1 Halla Rempt 2017-09-09 06:26:13 UTC 
What tablet are you using? If it's a ugee, this sounds like a duplicate of https://bugs.kde.org/show_bug.cgi?id=382821 -- and it's an issue in the tablet driver.
Comment 2 Alvin Wong 2017-09-09 07:05:41 UTC 
If not, then please follow the follow link to get a tablet log:

https://docs.krita.org/KritaFAQ#What_if_your_tablet_is_not_recognized_by_Krita.3F
Comment 3 Steve Robo 2017-09-10 13:13:29 UTC 
Created attachment 107783 [details]
Krita Log

Here is the log file, I'm using a wacom cintiq 13HD
Comment 4 Alvin Wong 2017-09-10 13:39:24 UTC 
Hi, thanks for the log.

From the log it looks like you have a multiple monitor setup? If this is the case, could it be some incorrect calibration settings in the Wacom Tablet Properties?

Also, please try (re)installing the latest Wacom driver.
Comment 5 Steve Robo 2017-09-10 13:53:05 UTC 
I've tried re-installing the new drivers, and I've calibrated the tablet and krita multiple times. I've even tried disabling all my other monitors so that the tablet is the only active monitor and the issue still persists.
Comment 6 Halla Rempt 2017-09-10 14:12:47 UTC 
Reinstalling the same version of a driver or an application seldom makes any difference. For wacom drivers, you will need to use the driver utility to completely reset the settings.
Comment 7 Steve Robo 2017-09-10 14:16:39 UTC 
Reset to factory settings and still doesn't work.
Comment 8 Steve Robo 2017-09-10 14:25:53 UTC 
I fixed it, you were correct about the calibration, not sure why but this time it worked fine. 

Thank you for your help and time!
Comment 9 Halla Rempt 2017-09-10 14:30:06 UTC 
Okay, thanks for your patience.