Bug 384475

Summary:	cursor occasionally above pen
Product:	[Applications] krita	Reporter:	Michael <elfoxy97>
Component:	Tablets (tablet issues are only very rarely bugs in Krita!)	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED WAITINGFORINFO
Severity:	major	CC:	alvin, halla, info, raghu
Priority:	NOR
Version:	3.1.4
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description Michael 2017-09-07 21:11:38 UTC

I press the pen to the tablet and it pops up with a box asking to choose screen resolution, mine's 1080p with 0 offset I click okay and when I draw on the screen the cursor's several inches up from the pen.

Tablet: UGEE 1560
OS: W7
CPU: FX 8320
GPU: RX 480

Comment 1 David REVOY 2017-09-07 21:35:21 UTC

Hi Michael,

Your tablet is listed on the community wiki[1] as Unknown, so you might be the first one to try Krita and explore the compatibility with this device. It doesn't mean the device can't work but it means no developper can try your bug now and I doubt UGEE made an effort to adapt their driver for Krita. 

We can probably start by updating your versions: I see in your report you are using the version 3.1.4 of Krita on MSWindows. Can you try to install a newer version [2] 3.2.1 and see if you still have the bug? The developers of Krita are continuously working on improving the support for a wider range of tablet, maybe a fresher version will change something for you. You can also try to go to the UGEE website and download a recent version of the UGEE driver. Sometime, tablet manufacturer fixes also things on their side.

[1] https://docs.krita.org/List_of_Tablets_Supported
[2] https://krita.org/en/download/krita-desktop/

Comment 2 Alvin Wong 2017-09-09 12:08:22 UTC

If it still happens with the latest version of the UGEE driver, please take a tablet log by following this link:

https://docs.krita.org/KritaFAQ#What_if_your_tablet_is_not_recognized_by_Krita.3F

Comment 3 Alvin Wong 2017-09-21 10:18:44 UTC

waiting for info

Comment 4 Raghavendra kamath 2018-05-23 04:41:10 UTC

Hi Michael,

Can you please provide the tablet log for your device as requested by Alvin in comment 2.

Since there is no reply from you since you opened this bug report. I am going to close this bug report for now, If you are still facing the issue in latest version of Krita, Please feel free to open this bug report and provide sufficient information requested by the developers.

thank you