Bug 382381

Summary:	Krita 3.1.4 cannot open files when using Huion Gt-220 v2
Product:	[Applications] krita	Reporter:	sebastien.renaud
Component:	Tablets (tablet issues are only very rarely bugs in Krita!)	Assignee:	Krita Bugs <krita-bugs-null>
Status:	RESOLVED NOT A BUG
Severity:	critical	CC:	griffinvalley, halla
Priority:	NOR
Version First Reported In:	3.1.4
Target Milestone:	---
Platform:	Microsoft Windows
OS:	Microsoft Windows
Latest Commit:		Version Fixed In:
Sentry Crash Report:

Description sebastien.renaud 2017-07-15 17:01:54 UTC

Hi,
I have an issue when opening and creating a file of any case with Krita when I'm using my Huion GT 220 v2 graphic tablet. When I unplug-it Krita can open files without a problem.
I have also installed the debug version of the Krita I'm using 3.1.4. 
I cannot see the debug file in the %localappdata% directory.

My configuration is:
Windows 10 Family 64 bits
i7-6700 CPU
16 GB of RAM
Nvidia GeForce GTX 960
I'm working on an SDD hard disk.

Can you help me resolving this issue?
Best Regards,
Sébastien

Comment 1 wolthera 2017-07-17 09:46:50 UTC

Does ctrl+o work for opening files?

Comment 2 sebastien.renaud 2017-07-17 13:55:49 UTC

Yes, the dialog box has always shown. It's the process of opening / creating the file that never ends.
Thanks !

Comment 3 Halla Rempt 2017-07-18 08:42:24 UTC

There must be something else that's really weird on your system. You could try to create a debug log (get https://technet.microsoft.com/en-us/sysinternals/debugview.aspx and start debugview before starting krita, then reproduce the problem), but what it is...

Can you create a new image at all?

Comment 4 sebastien.renaud 2017-07-20 01:01:57 UTC

Hi,
I'm sorry for the delay of my answer. Yesterday, I took the time format my PC and reinstall as new. Now, Krita is able to create and open any files.
I thank you for your support.
Sébastien

Comment 5 Halla Rempt 2017-07-20 08:49:41 UTC

Thanks for getting back to us!